Honest Burgers Borough Reviews Summary

Food Quality

Pros:

• "Honest burgers are always great quality, with the rosemary chips really complimenting the burger."
• "The food was amazing! Highly recommend!"
• "They have done a great job maintaining their food quality over time."
• "The Market Borough burger is hands down the best burger I've ever had and is a MUST TRY in London!"
• "A nice and fancy burger shop, with really good burgers and fries."
• "I chose the beyond meat teriyaki burger, rosemary fries, onion rings and gingerella drink. OMG was so good."
• "Burgers were very fresh and tasty."
• "The buffalo chicken burger is great, although be warned that the chicken is very, very crispy!"

Cons:

• "One of the burgers was undercooked (rare rather than medium rare)."
• "The burgers are usually very good but they tend to mess up the orders."
• "While the food was amazing, the staff got 6 different orders wrong in our total order."
• "Pretty average meal in all honesty. Particularly disappointed in the chicken wings."
• "Solid burger. Decent price. Sides are a bit lacking in flavour."
• "The beef burger was closer to rare. Requested medium. This is what I was presented with, this is not pink, it’s raw with a sear."
• "The worst service I have ever experienced... the burger was very average."
• "Burger was tasteful but the meat had too much nerve/fat for my taste."

Service and Staff

Pros:

• "A great branch with lots of seating and very hard working staff!"
• "The service was exceptional, the waitress advised us on how much to order and was spot on!"
• "The service can be a little slow with the amount of business these guys always have."
• "It was very busy but the service was excellent, especially Michael who deserves a special mention."
• "The service is very fast, everyone is as friendly as possible."
• "Honest Burger in London offers an exceptional dining experience. The service is top-notch."
• "Really accommodating staff, and excellent burgers."
• "Absolutely delicious burgers, chips were yum and the Botanic cocktail was lush. Staff were really friendly and efficient!"

Cons:

• "The gentleman with the hat seemed to be in a bad mood, but the female staff were helpful."
• "After getting our order completely wrong, we called the restaurant and were informed that the only way to deal with it was through the app."
• "The service is atrocious. We were waiting for around 45 mins which is excessive for this kind of food."
• "The service stuff was not very friendly at all, they keep stressing us out with paying."
• "The service was far from good. We didn't like any of the soft drinks offered in the menu so we took out one of our own just to be told in a very rude manner that we couldn't do that."
• "The service was just way too long for a takeaway."
• "The worst experience I have ever experienced. Took over an hour to get 1 burger and the place was barely half full."
• "Staff member loudly complained about the quality of food and that he hated working at the branch in borough."

Pricing and Value

Pros:

• "Honest burgers just have great flavour and are really rather filling!"
• "The smash burger was great and the fact you get a side included I thought gave excellent value for money compared to some other burger chains."
• "Portions were fair and everyone had a great time."
• "The burgers and sides were delicious and good value for money."
• "Prices are fair as well."
• "Food came quickly and staff were attentive, but the best part was the food. Excellent burger, the best rosemary chips, and the lightest crispy onion rings. Best burger I've had in years!"
• "The small smash burger is the ideal to ask, even if you are hungry for me it was too much, the other specialty burgers."
• "The only bad thing is that the burger doesn't come with almost anything, pickles should be in all the hamburgers."

Cons:

• "I don't like that they charge for each glass of soda, but this is standard for the whole city of London."
• "The burgers are good but don’t order buffalo wings there were more bones in it than meat."
• "Very seriously overpriced not Wagyu burger, chips, and a drink. Posh prices, posh place but still doesn't warrant the ridiculously high prices."
• "Particularly disappointed in the chicken wings. So small and virtually no meat on the bones."
• "Very tasty burger and chips, but the burger is rather small and many of the chips are short and crumbled."
• "Service was quite hard to get their attention."
• "We asked to not be sat on a tiny table shunted off to the side, their response was basically 'take it or leave it'."
• "Burger came burnt, complained and got a new one by the time most of the company had finished theirs. Got nothing taken off the bill or an apology which in my opinion is bad service."