Address: Forge Retail Park, Colliers Way, Overdale, Telford TF3 4AG, United Kingdom
Phone: +441952201559
Rating: 3.6
based on 270 reviews.
Staff and Service
Pros:
"Friendly staff and cleaning being done thoroughly."
"Food & service was perfect as always."
"As you would expect from a McDonalds - good service, polite staff, food was hot and tasty."
"This is actually a really good maccies!! Really friendly staff, toilets clean and food quality to a very high standard!"
"Order taken quickly and service just as quick."
"5* go to sarah-jane she is a credit to this place! Everytime we have been in she goes above & behind to make sure you have a seat, to bring your food to you & always makes sure everything is ok with us & meal 😊"
"The staff here, especially the old staff, are always very friendly and chatty when I go in."
Cons:
"Despicable the girl on the front desk on drive through completely messed up my order when I pointed this out to her she get really snotty & rude about it."
"Disgusting work place with incompetent staff quick to mess up your orders."
"The staff here are rude, useless and couldn't give a dam."
"Very unhappy with the telford service I received last night we placed an order on at 11:50 on the McDonald’s app to pick up so we sat on the car park for 15 mins waiting for them to bring us our food."
"Unwelcoming dreary place, staff that miserable they may as well have had a labotomy."
"Usually I love McDonald's, but on one of my recent visits I had to deal with an il-mannered rude staff member who couldn't care less about his job."
"There is a customer care lady, she was watching videos standing there not responding to anyone around...worst service."
Food Quality
Pros:
"Had a breakfast here this morning, the food was absolutely perfect."
"Fries filled right to the top and all our drinks and dips were packaged nicely with care."
"Fantastic 101% To Tom who dealt with my mix up order today went down tonight to collect my order o.m.g Bloody Fantastic ....food was hot tasty."
"all cooked perfect, fresh, coffee lovely too."
"Our food was tasty as usual, really nice after not visiting for a while."
"The food is fine."
"Big fan of McDonalds and like most of them this is a great one. Clean, fast service & well looked after, food brought to our table."
Cons:
"First time I have visited this McDonald's... the food was barely warm infact cold."
"Burgers are cold to the point that the cheese is still as cold as when it came out of the fridge."
"Never have the milkshakes and ice coffee and and wait as long as it dose to get food made in restraint."
"Food once it arrived was luke warm which happens a lot anyway."
"Spent £7+ on a big tasty bacon meal and was very disappointed. Picture is not what you get."
"It was barely Luke warm, and the burgers were the thinnest I've ever seen."
"Just had 2 single cheeseburgers. Me and my mother took 1 bite each and had to spit it out."
Order Accuracy
Pros:
"Even made me a tiny pupcup when the girl saw my dog riding shotgun! A wonderful gesture as we waited for our order to be finished."
"Touch screen order menu easy to use and customise order."
"It is simple. You pick up the receipt that shows what you have bought. Then you open the bag and check that the employee has put everything in the bag."
Cons:
"Order from here all the time through Uber eats and every single time our order doesn’t have our sauces."
"I really don’t enjoy going back to the counter to tell them they’ve got the order wrong - again."
"Never known anywhere to get orders wrong so much ever.. i order a cheese burger and get a chicken burger... i order coke and get a milkshake."
"Tried again and wish I hadn't bothered. Again the order was wrong."
"Waited 22 minutes for food and when I got home I had the wrong item in my bag."
"If you go through the drive thru ALWAYS check your order and milkshakes as we have had so many that have been wrong."
"The last 4 visits at least 1 thing missing each time!!!"
Facility and Accessibility
Pros:
"Ideally located in forge retail park with plenty of big brand shops near by."
"Limited parking but easy to park in nearby retail park and walk over."
"A cleaning station with antibacterial spray & kitchen roll was available, which gave me more peace of mind."
Cons:
"There was chicken selects and a burger lying on the floor while the guy making the burgers is moving around in it!"
"However for the past several times we have been, at LEAST one Disabled spot is taken up by a DELIVERY driver."
"The car park and drive-thru layout doesn't work very well at busy times, you can queue from the Sainsbury petrol station."
"If you are disabled & relying of a close parking spot, either go through the drive through, order on line or eat somewhere else, as your 'lucky' if you get to park in the only TWO disabled bays they have."
"The car park however was confusing and I saw a few people unsure on how to get through the drive through and where to exit."
"Recently refurbished and now has less space than before with cramped seating."
"Terrible parking. Substandard food compared to other Mcdonalds. Drive thru is chaos."
Service Speed
Pros:
"Visited the drive through with the kids today and the gentlemen at the window to collect food from was super friendly."
"Drive thru only currently so the queue is much longer than usual but they work through it quickly."
"Absolutely no complaints here! I ordered beforehand on the app, arrived at the drive thru, shouted my collection code and went straight to the last window."
Cons:
"Waited for over 2 hours for my food to be delivered."
"Had to wait an hour to get through the drive through, mcdonalds is getting slower and slower."
"On a Wednesday afternoon after lunch time, it shouldn’t take 30 minutes to go through drive thru, order one burger, told to park up and then receive the cold burger."
"Awful service waited almost an hour at the drive through to be told cash only once I got to order they could have easily sent someone out to tell people so they didn't waste their time."
"You queue for ages, then they get you to park up, sometimes you can't even park near to the store."
"There's always at least a 20minute to 30minute wait before even being served at the drive through."
"Horrendous! We say in a que for 40 minutes at 11pm to use the drive thru. Clearly not enough staff."