The Whitchaff Inn Reviews Summary

Food Quality

Pros:

• "The food is very reasonable for the quality and good portions."
• "Excellent service and yummy tasty and large portions of good food."
• "Food was good."
• "Great staff, great food at a great price."
• "Delicious food with very big portions at reasonable prices."
• "Best steak pie I've ever had."
• "The food was absolutely delicious!"

Cons:

• "Food terrible as very poor menu."
• "The steak tacos were bland and just tasteless."
• "Now the food is just like any other pub."
• "The food wasn’t inedible, just nowhere near as good as it should have been."
• "Food was however disappointing."
• "The food was slow to come, and poor quality when it arrived."
• "The steak was the cheapest cut of meat I’ve ever eaten at a restaurant."

Service

Pros:

• "Nothing was too much trouble."
• "All the staff were super attentive and couldn't do enough."
• "Not only that the service and staff are second to none. Polite. Approachable and well presented."
• "The service was also brilliant, attentive and really well managed."
• "Brilliant young bar staff exceptionally attentive and polite."
• "The service from all staff was exceptional."
• "Our server Tom was an absolute superstar and went out of his way to make sure we had everything we needed in a friendly and very polite manner."

Cons:

• "Young people on service that don't seem trained, wiping food from the table on to the floor and leaving it."
• "Staff were bordering out and out rude, obstructive and awkward."
• "What really cemented us never going back was the rude member of staff."
• "Her attitude kind of spoilt the evening for us."
• "As then being looked at like I was trying to pull a fast one, the experience was not very nice by two blokes behind the bar."
• "Service wasn't the best and I would advise that more training needs to be given to the staff."
• "Staff were pleasant but appeared inexperienced."

Ambiance and Decor

Pros:

• "Decor lovely inside with fashionable table and chairs which are comfy."
• "Nice traditional pub setting with cosy restaurant area towards the side."
• "They have recently refurbished the place and wow what a great job they have done!"
• "Lovely interior and atmosphere, and not too hot inside even on a warm day."
• "Sat out the back in the garden on a nice summers evening."
• "The atmosphere was warm and cosy, in a typical British country pub style."
• "Nice atmosphere and a bit of olde worlde charm."

Cons:

• "Seemed dark and in great need of updating/decoration."
• "So disappointed that the management feel it's ok to change a baby on a toilet floor with just a wet changing mat."
• "Sat outside in the sun but was disappointed with the benches."
• "Also several children were being allowed to run around the restaurant, chasing each other."
• "We asked for the heating to be turned up, but we were told this was not possible as there was an issue with the heating system."
• "The table was disgustingly sticky."
• "Large open plan rooms, bare (wooden) floors meant that sound deadening / absorption is minimal, the noise level became such that we had difficulty hearing each other speak."

Value for Money

Pros:

• "Prices where also spot on."
• "Always wonderful good proper pub food that's really well priced."
• "Very reasonably priced menu not expensive at all."
• "The prices are reasonable too."
• "Quality food at reasonable prices."
• "Portion sizes are spot on - go hungry, prices are good."
• "Drinks are very reasonable."

Cons:

• "No NHS or Bluelight discount."
• "Soft drinks are absurdly priced though. £3.80 for a small orange juice."
• "Two small cokes and one orange and lemonade was over £12."
• "Then £3 for glass of water - too expensive."
• "Price of drinks needs attention £2.50 for cup of tea which you would give a plant more water than you get for tea."
• "We were told we could not sit with our family because we were not eating."
• "I had to pay for drinks I never ordered or received!"

Facilities and Accessibility

Pros:

• "You can sit and eat in the bar, where there was a nice wood burning fire."
• "Great food, a traditional style pub, with a beer garden, with lovely views!"
• "Car parking to the side and rear."
• "Parking onsite is free."
• "Flagged beer garden at the rear with views along the valley."
• "Pleasant view over the valley with stream trains of the East Lancs Valley Railway running below you."
• "A very good children's menu."

Cons:

• "Took a star off though as baby changing facility consisted of me changing my daughter on a change mat on the toilets floor which is really unacceptable for a family restaurant."
• "Not very well catered for families with children."
• "No baby changing for dads and no accessible toilet apparently. Staff unhelpful and unwelcoming."
• "Not dog friendly."
• "The OPENING times listed on the website are not the same as the FOOD AVAILABILITY times."
• "Unfortunately after 1 hr 30 mins we were informed the next people for our table were here and could we finish up and move off the table."
• "Renovations great but seating not as good as bench seating at one side of table."