Osteria Basilico Reviews Summary

Atmosphere

Pros:

• "Lovely romantic atmosphere, as well as excellent food."
• "Always a good buzz and friendly, efficient staff."
• "This place has great atmosphere."
• "Nice relaxed atmosphere."
• "The place has a lovely rustic charm and the open window at the front is lovely on a sunny Notting Hill evening!"
• "Fantastic place, very romantic and authentic."
• "Feels like you're dining in the West Village New York. Setting is charming, (upstairs), clientele are beautiful."

Cons:

• "Tables literally sat on top each other."
• "It’s also pretty loud so I recommend getting a table outside."
• "The place ends up being really noisy."
• "It can be quite noisy especially downstairs."
• "None of us enjoyed the evening because we had to shout in order to speak with each other."
• "Music was nice, though a little too loud for comfortable conversations."
• "Seating very cramped and food and ambiance or lack of not worth the prices charged."

Service

Pros:

• "The staff are all lovely and some may seem a bit cold at first but they are actually all very helpful."
• "Great atmosphere, staff is trying to be helpful."
• "The staff extremely prepared and kind."
• "Service was fabulous as well."
• "Waiters were lovely, took photos of us and sang a birthday song."
• "Service is friendly and efficient."
• "The staff was attentive and friendly without being intrusive."

Cons:

• "From the first second we arrived at restaurant the staff treated us really badly."
• "Very rude, zero customer service."
• "The grumpy, arrogant manager has just intentionally overcharged for my meal."
• "The owner of this restaurant is a case study in poor service."
• "Very standard food and worse service ever."
• "The gentleman made some very rude gestures and we walked away."
• "Extremely rude and disrespectful staff."

Food Quality

Pros:

• "The Tortelloni is amazing."
• "The food was great, wine the waitress recommended was gorgeous."
• "Tagliatelle with veal Ragu’, arrotolato di tonno are delicious."
• "Absolutely outstanding food and service."
• "The mozzarella is delicious, as is the pasta and the veal."
• "My sea bass was delicious and the chicken looked excellent too."
• "The chocolate mousse is outstanding."