La Pappardella London Reviews Summary

Food Quality

Pros:

• "The Pasta ai vengole is very good."
• "Lasagna was delicious, it actually had meat in it."
• "The meat melted in your mouth and there was so much flavour."
• "The beef lasagna which was amazing, with handmade pasta sheets and delicious sauce."
• "The food was absolutely amazing, the gnocchi with shrimp was out of this world."
• "Very good food. I recommend the profiteroles (best ones I have ever had) and the tagliatelle with mushrooms."
• "The mussels were phenomenal."

Cons:

• "We ordered 2 Pizzas for Delivery. They were cold upon arrival..."
• "The chicken was tasteless and the pasta was very oily."
• "The Calamari starter, came barely luke warm and was so chewy it was almost inedible."
• "Had a lasagna that was luke warm at best."
• "Pizza was average."
• "Utterly disappointing pizza: deceiptful dough, tenure, topping (it was not mozzarella or decent one)."
• "When the pizzas arrived they were dry to the point of being considered burnt, flavourless and almost inedible."

Service

Pros:

• "The service was excellent with small issues resolved easily."
• "Further special thanks to the staff as we left our handbag full of cash and cards and it was returned to us untouched even when the restaurant was closed and they waited for us."
• "The great staff found me a table in a short time, and boy was it worth it."
• "Very quick, friendly service."
• "The service was prompt and friendly."
• "The customer service was outstanding."
• "Service was kind."

Cons:

• "Customer service was abysmal."
• "I cannot say the service was shocking because there was no service!"
• "The waitress was rude, really off and cold."
• "The older waitress who served us couldn't care less. No attention, no customer service."
• "Service was not especially friendly and the downstairs too noisy and claustrophobic."
• "Worst customer service I've experienced in London."
• "Staff were a bit unattentive."

Ambiance

Pros:

• "Authentic Italian pizza served by Italian speaking waitress."
• "Great place for sit down Italian food."
• "The ambiance pleasant."
• "Tha ambient is nice and I appreciated the big windows opened."
• "Excellent food, nice ambience."
• "Good place to watch the locals wandering by :-)"
• "The atmosphere very pleasant, the place perfect in every way."

Cons:

• "They had the music really loud, playing club music."
• "Service was not especially friendly and the downstairs too noisy and claustrophobic."
• "All windows were open and people that were sitting outside were smokers, so you could smell the cigarette from time to time."
• "Inside was a little bit loud."
• "Specifically it was quite noisy (moreso upstairs), we were seated downstairs & music was quite loud."
• "The downstairs too noisy and claustrophobic."
• "Terrible atmosphere as a result of this awful service."

Value

Pros:

• "Traditional, no-nonsense, good Italian food at seriously reasonable prices."
• "Not too expensive and had that Italian feel all round, would go again just for the menu exploration alone."
• "The check was very fair considered the average of prices in London."
• "The prices were very affordable. In general it was a very nice experience, highly recommended."
• "The prices were amazingly cheap."
• "Good food options and the prices are very reasonable."
• "Quite decent prices for an expensive part of town, and one of the better alternatives to Earl's Courts chains and uneven smaller restaurants."

Cons:

• "Not cheap."
• "Prices are not too high but the quality doesn't deserve it."
• "Portions were large though which was a bonus but on the pricey side."
• "It is also very pricy."
• "Starters are expensive so unless you are sharing, best to skip them if on a budget."
• "Also, be warned, there is a 10% service charge as well as a request for a tip."
• "The only bad surprise was the total of the bill, as they asked for tips twice."