Address: Wisley Ln, Wisley, Woking GU23 6QB, United Kingdom
Phone: +441483224234
Rating: 4.7
based on 659 reviews.
Accessibility
Pros:
"There is ample parking and access for wheelchairs/mobility scooters is excellent."
"Beautiful gardens, very accessible grounds for buggies and wheelchairs."
"Very accessible path with a pushchair."
"Very accessible grounds for buggies and wheelchairs."
"Easily accessible from A3 and free parking is available."
"The site is fully accessible so pushchairs are not a problem at all."
"Easy to get around in a non motorised wheelchair. Some gravel but only very shallow. Good paving so not bumpy."
Cons:
"Can get very busy at peak times (like Easter)."
"It was a bit of a hike from the overflow car park on one of the hottest days of the year."
"However not very wheelchair access friendly!"
"Parking quite away from entrance 20 mins but if mobility badge much nearer however there is a shuttle service."
"The only downside was the ladies toilets were not very clean and so did not lock."
"Whilst an enjoyable evening, the trail itself is very short with a few interesting installations connected by dim pathways with nothing much to focus on."
"Word of warning again in the playground although spacious it’s not that big and it gets really busy so social distancing can be an issue."
Customer Service
Pros:
"Staff were friendly, courteous and helpful."
"Great customer service and great staff. Would recommend."
"Staff are welcoming and friendly, each time I have returned."
"The staff who I spoke to were friendly and really nice."
"Wonderfully helpful staff."
"The staff are still as helpful as ever."
"The levels of service were impressive because the member of staff could answer questions coherently and took an interest in conveying her response."
Cons:
"Only downside is it’s hard to get through to anyone on their contact number some days. I waited 30 minutes on the other side of a ringing phone (no queue)."
"The staff is arrogant and not knowledgeable."
"The only downside, was the signposts. Not enough of them and the ones they do have seem to misdirect you."
"The only thing preventing me giving a 5 star rating is the ever present noise from be the nearby road."
"The only downside was the restaurant a bit. It is stylish like a farmhouse but was full and we had to hunt for a table."
"Badly badly managed."
"The main issue I had was that not everything was identified."
Value for Money
Pros:
"Entrance is great value, but annual RHS membership is a bargain."
"Overall, the place is recommended for anyone wants to spend hours in a beautiful garden and the scents are great too. Worth its money."
"So much on offer, garden centre is excellent value for money, and displays put on specifically for Chelsea favourite plants."
"I'd strongly recommend buying a membership. Best value for money ever!!"
"Buy a yearly pass as it's way cheaper than single admission tickets if you plan to visit more than once."
"The gardens are large, impressive and immaculately kept, which justifies the entrance fee."
"A must visit. Well maintained gardens with a good variety of areas to explore."
Cons:
"Even a prepackaged two slice sandwich was £6.50, which is a tad pricey imo."
"The food in the places to eat are over price £8 for a jacket potato and £2 for a pot of cheese."
"The downside is the rip off prices in the cafes. £16 for 2 coffees and 2 cakes, and £2.60 for a can of drink is unjustifyable, hence only 3 stars."
"Food was rather expensive (£5 for a rather dry sandwich) & cold drinks were a very limited selection."
"It’s vegan only. Everything is overpriced."
"£3.15 for an ice lolly!! Really Wisley! How can you justify this?"
"Food was appalling and annoyingly expensive."
Facilities
Pros:
"Large free car park."
"Mobility scooters available for the elderly."
"Parking was very easy and will fit all sizes vehicles."
"Plenty of restrooms around the park."
"Good facilities for a rest and recuperation."
"The facilities, including the cafe and gift shop, are well-maintained and add to the overall positive experience."
"Always a pleasure to visit Wisley. I have to say I'm super impressed with their facilities too! Hoists and adult changing tables for those who need them."
Cons:
"We were trying to take in the visual effects and sounds but were always surrounded by crowds that it felt more like a circus."
"Also why isn't the water area on in the kids park it's 29 degrees today and it's off?!"
"Disappointingly the garden centre and store were not open which is contrary to what was stated on their website."
"Only downside was the lack of cleanliness in the bird hide area."
"There could be more toilets and I've found some of the little coffee booths aren't open all year around."
"Parking quite away from entrance 20 mins but if mobility badge much nearer however there is a shuttle service."
"Whilst an enjoyable evening, the trail itself is very short with a few interesting installations connected by dim pathways with nothing much to focus on."