Zizzi - Romford Reviews Summary

Service

Pros:

• "Service is always spot on in the Romford branch, so that's why I'm a regular here."
• "Visited on a busy Saturday night...but that didn't stop them from giving us fantastic service."
• "The waitress made us feel special, she went beyond to cater for our request and really friendly."
• "Steffi remained calm and did the right thing about the little incident a while ago. She truly provided quality customer service."
• "Really pleasant staff, who went out of his way to ensure we had everything we wanted."
• "Very friendly, attentive staff."
• "Service has improved greatly since this restaurant first opened."

Cons:

• "The mains took ages to get served to us and when they finally were, both were burnt."
• "Service is way too slow. Waited almost half an hour for a sprite and a juice...in a practically empty restaurant!!"
• "It took more than 20 minutes to be seated in the half full restaurant."
• "The second time we been here and the same scenario happened. We had to wait at least 20 min for the waiter just to take the order."
• "Our waitress was very friendly, but it took an extremely long time for our food to come."
• "Staff are helpful but understaffed, subsequently the service is poor."
• "The service was very slow 🐌 three waiters rushed of their feet as the place got busy."

Food Quality

Pros:

• "We ordered drinks and a main meal (all different) and all commented that the meals were delish 👍."
• "The dish I had was very nice and tender (lamb shank in wine with baby potatoes and summer slaw)."
• "This restaurant is amazing the food is good and fresh when you order you get a warm meal straight for the kitchen and staff is also friendly I would definitely recommend."
• "Had a great time and food in Zizzi and was served with the best that they can even though they were short staffed."
• "They serve Peroni Gran Reserva bottles which is a rare find but a perfect compliment to the meal."
• "Great menu, great food, especially the salads!"
• "The food was delicious. We all cleared our plates."

Cons:

• "That's what You call a 18 inch pizza?... That's a fkin lie.... It was cold.... I won't order again or visit this restaurant again!"
• "We ordered bolognese and it was small and not tasty honestly.. needed to add a lot of salt."
• "I had the worst experience.. what a waste of time and money.. pasta was bland and OVERCOOKED, pork belly porchetta has no skin advertised with crackling but none, bland as fudge as well.."
• "Disappointed. Hey Zizzi your quality food is getting bad."
• "Order 18inch pizza. Not cut. Ordered garlic bread slices. Not cut. Ordered 6 layer lasagne. Was two layers. Food was cold, undercooked and shocking."
• "Everything was overcooked. My wife ordered the pasta and it was overcooked too."
• "The food wasn’t very hot. I ordered the spaghetti bolognese and it came out so watery."

Ambience & Decor

Pros:

• "Spacious well-decorated restaurant tucked away at the far-end of the shopping centre."
• "Went to this restaurant after a movie with the family and have to admit it was a good choice. Friendly staff, wide range of food and great atmosphere."
• "Nice atmosphere, good food & wine."
• "It is a nice place to eat out, its quirky Italian street themed is definitely a nice feel."
• "Great atmosphere; very relaxing."
• "Restaurant is clean, spacious and deco is great."
• "Spacious well-decorated restaurant tucked away at the far-end of the shopping centre. Usually quieter than the other places (thus easier to socially distance!). Quality of vegetarian food is excellent, as is the service."

Cons:

• "Absolutely horrible manager, greeting staff."
• "Absolutely insane! I ordered drinks and food for £40 and I didn't get the drinks what I payed for."
• "Also inundated with flys as your trying to eat."
• "Awful atmosphere, staff miserable and unwelcoming."
• "The music was a little loud in the restaurant, but not enough to prevent conversation."
• "Was a complete let down and the 'optional' service charge of £15 definitely was not worth a penny."
• "The ambience of the place meant one didn't feel alone."