Toby Carvery Carmarthen Reviews Summary

Customer Service

Pros:

• "Staff very pleasant and helpful and we didn’t feel rushed."
• "Service was great and warm."
• "The staff are always a delight, smiling and helpful."
• "Staff are friendly and very polite."
• "All of the staff were fabulous."
• "Staff really friendly and welcoming."
• "We we served by a very polite and friendly young man."

Cons:

• "They refused myself and my partner a beer!"
• "Customer service was not good, we had prebooked and when I asked if it would be possible to have a booth, I got the response 'On a Sunday I don't think so'."
• "Very disappointed this time around since we last visited, seems understaffed NO other meat except turkey! Poor selection of dry veg."
• "Staff didn't really want us there and it showed."
• "Customer service was terrible as well, one women was very rude."
• "The waitress was pleasant but more interested in chatting with others at the bar."
• "The person then said they needed to ask the manager and they said no."

Cleanliness

Pros:

• "However it was all clean and tidy and a lift made the first floor accessible to all."
• "The setting is clean and well spaced out."
• "The whole restaurant was spotlessly clean and very full."

Cons:

• "The table and seats could of been cleaner as although had been wiped there was still food on the table by the menus."
• "The toilets were filthy with toilet paper all over the floor and the toilets were blocked."
• "The table was dirty and appeared sticky."
• "The floor and serving surface was not clean and vegetables all over the floor (potential slip hazard)."
• "Very poor customer service from management down poor hygiene food all over the floors very poor lighting."
• "Plates where carried on bare hands of staff, who put the dirty plates on the clean ones."
• "The toilets need a good clean. The whole area smells and the floors need a good scrub."

Food Quality

Pros:

• "The food was tasty and reasonably priced."
• "The food was well cooked apart from the Yorkshire puddings which this time was slightly over cooked but every other time amazing."
• "Food was lovely, couldn't of asked for a better carvery."
• "Everything tasted fresh and meat was wonderfully tender."
• "The food here is amazing."
• "The food was very very good. Meat nice and moist, loads of veg, and real gravy!!!"
• "The food was excellent."

Cons:

• "Food was OK no more macaroni cheese on cavery menu, the potatoe and butternut bake lacked creaminess."
• "The veg was all dried out and the roast potatoes were hard and been there for some time!!"
• "The roast potatoes were burnt i have never had Yorkshire pudding so dried out and rock hard you could not cut them plus the food was cold."
• "The food was even worse, bland and tasteless."
• "Food was not worth eating, customer service was appalling."
• "The quality of the meat was horrendous. The Beef was so fatty that is was not edible."
• "Food was disappointing, very bland, particularly the veg and Toby gravy was very poor, watery and tasteless."

Ambiance

Pros:

• "The atmosphere and aesthetic is warm, welcoming and cosy."
• "Warm welcome and a great quality and value breakfast."
• "The atmosphere and staff were very welcoming."
• "The atmosphere is cozy."
• "Lovely friendly atmosphere."

Cons:

• "Too busy. Couldn't get up the stairs during a covid era."
• "The restaurant was ridiculously hot."
• "Reminds me of a cave."
• "The room was very hot but there were air conditioning units dotted about."
• "Couldn't get up the stairs during a covid era."