Laser Clinics UK - Brent Cross Reviews Summary

Therapist Professionalism and Skill

Pros:

• "Leah D is so welcoming and kind, she makes me feel so comfortable and relaxed."
• "Rachel has been so amazing and so professional since my first consultation to now which is my ninth session."
• "Saja answered all my questions and explained to me exactly how the sessions would be."
• "Shamsa made me feel incredibly comfortable throughout the entire process."

Cons:

• "The laser power they use is different every time depending on the person treating you."
• "Every session was with a different person so the new person was unfamiliar with hair growth which I think affected the end result."

Customer Service Experience

Pros:

• "Such lovely staff, will do anything to make your experience most comfortable, and relaxing."
• "A dream. Special thank you to Shiva for taking great care!"
• "Amira is an absolute angel. She made me feel very comfortable."
• "I’ve also had a friendly experience with Elhama who goes out of her way to help me and guide me with my laser appointments."

Cons:

• "Customer service was appalling and I was very much put off with Seja attitude and would not go back there again."
• "I was booked in for another slot because I made a fuss and I could barely walk due to back pain."
• "Staff lack basic customer service skills and I will no longer be using this clinic as conveniently enough Therapie have opened up near by."
• "They don’t even go father one centimetre out of the area u booked despite of not paying attention on the place u have already paid for."

Effectiveness of Treatment

Pros:

• "Results visible after just one session."
• "The results are truly amazing. Agnes' expertise and skill are evident in the exceptional outcome."
• "I’ve finished my course and the results are amazing!"
• "I have been coming to this laser clinic since just before COVID and honestly the service that I get is absolutely amazing."

Cons:

• "I still have hair growth. Halfway through the treatment period I asked them why is the hair still growing back."
• "12 sessions of hair removal and patches are left on all treated areas."
• "Laser hair reduction does not work in a lasting manner - hair growth is only slowed down temporarily."
• "I’ve been using this clinic for over a year, usually they are running behind which isn’t that much of an issue for me (in the past I’ve waited 40 minutes after my appointment to be seen) but I understand that these things happen."

Management and Organization

Pros:

• "The clinic is clean and all staff are very helpful."
• "Laser Clinics Brent Cross are extremely accommodating and have amazing offers and prices."
• "Convenient for me to walk there, I’ve had many treatments at the clinic in the last year and every time is pretty professional."

Cons:

• "It is not my problem that you are booking a few clients to the same beautician."
• "Never taken into my appointment on time. I wait 10-20 minutes to be seen generally."
• "Always having to wait for my appointment and if I am late 2 mins they cancel my appointment."
• "They got my appointment time wrong, then turned me away when I turned up to my appointment!"