Shumaila's London Aesthetic & Laser Clinic - Cranbrook Road Branch Reviews Summary

Customer Service

Pros:

• "Friendly service by Arshia. She makes both myself my daughter feel at ease."
• "I have been a customer of Shumailas for many years and have always been pleased with the results and the warm and friendly customer service makes me want to come here more and more."
• "Every experience has been brilliant and professional."
• "The environment at shumailas is always friendly and welcoming."
• "I am so happy with services... Staff is sooo friendly."
• "The customer service I received was amazing."
• "Staff always make you make welcome and are very friendly."

Cons:

• "I think this salon cares very little about their customers but more on the money."
• "Terrible customer service and eyebrow skills!!"
• "The service at the Cranbrook branch was absolutely atrocious."
• "Very unprofessional and unacceptable approach towards a customer."
• "The lady (who was threading my eyebrows) had a rude tone and made inappropriate sarcastic jokes about my eyebrow shapes."
• "I would never recommend any of my family or friends going there worst customer service."
• "The customer service was really bad and refused to help in any way."

Professionalism

Pros:

• "Mandeep is very good person, good customer service and very professional."
• "Mandeep is the lady to trust! She is very welcoming and does the treatments with full attention and effort."
• "I’ve been receiving laser treatment for the past 6 months now and the service has been amazing!"
• "Arshia atif did my first laser treatment and i was so amazed and impressed by her so professional behavior."
• "The therapist was a lovely young lady who was very professional and very passionate about her job."
• "ALL the staff are lovely and do everything possible to make sure you've had a pleasant and comfortable experience."
• "Excellent service, extremely pleasant staff & very professional."

Cons:

• "I had an appointment at the Cranbrook road branch, the staff is extremely unprofessional they kept speaking in their own language in front of customers and making fun of them."
• "I spent over a £1000 on laser treatment and it didn't work from the beginning of my treatment to the end all I heard was excuses."
• "A new lady waxed off the top of my brows and then tried to say she didn’t to insinuate I’m lying!"
• "Please find another salon you will end up paying more but it will be a better experience £35 for this is treatment is just not worth it."
• "Not a good impression when you see the members of staff start arguing in front of you talking in their own language."
• "Rude and very unprofessional, I had laser treatment that did not work."
• "The staff were friendly and professional."

Quality of Treatments

Pros:

• "Asma did a fabulous Caci Facial to me on 12 th June."
• "Aisha you always surprise when I get out of your chair. I am overjoyed with the results each & every time."
• "Had an amazing waxing experience in Gant’s Hill branch with Arshiya, she made me feel very comfortable and relaxed throughout process."
• "It was a basic facial and my skin looked so good."
• "I've been getting laser hair removal at the Cranbrook Rd branch for a little while and I've seen good results."
• "I went twice for my hair colouring. I must say they do a great job."
• "I have recently got my facial, wax and threading done, the staff is very professional."

Cons:

• "The haircut was heavy and I had to pay £100 to a private hairstylist to sort out the colour and cut."
• "Over the six sessions I had four different ladies doing the work, unfortunately they were not very thorough at all, I now resemble a Zebra."
• "I would not recommend this place to anyone."
• "DO NOT GO HERE TO HAVE EYELASH EXTENSIONS DONE!"
• "I am absolutely fuminnnnn!!!! Never going back there again."
• "I had 12 sessions just on my face and I saw no difference."
• "Never been again. Learnt my lesson."