Boutique Spa Queensway Reviews Summary

Laser Hair Removal

Pros:

• "I have been doing laser hair removal treatment at Boutique Spa and results are definitely meeting my expectations."
• "I’ve had fantastic results with the laser hair removal, I would highly recommend!!"
• "The Soprano Ice laser machine is painless and from the first session I was so impressed."
• "I've now had the first 2 laser sessions of 6 on underarms and bikini, and I'm already seeing great results - significantly less hair and no more painful, ingrowns!"
• "I am on my 6th laser hair removal treatment for the armpit area and 3rd for Brazilian and I am seeing awesome results already."
• "I already completed 12 sessions of laser hair removal and I am extremely happy with the results so far."
• "Since I started my laser hair removal journey at Boutique Spa, it has transformed my life completely."

Cons:

• "after 10 sessions I have seen no difference, and there are patches of hair on my body as they rush to finish the treatment in 5-10 minutes."
• "WAS GIVEN 2nd degree, burns from laser treatment."
• "avoid LASER treatments."
• "Terrible. I had the laser hair removal treatment... The rest only spent about 5 minutes which meant I got really uneven patches all over my bikini line."
• "Very poor customer service and ineffective laser treatment."
• "Their laser is very weak and you won’t see any results, you will be treated by different practitioners every time."
• "After 12 completed laser hair removal sessions I have absolutely no results."

Customer Service

Pros:

• "The staff is attentive and very caring."
• "The staff are really friendly, the salon is modern & clean."
• "The reception staff are really friendly and great at organising in person or over the phone - the whole process is very efficient."
• "The staff (both receptionists and beauticians) are always kind, helpful and professional."
• "The reception ladies are always so very helpful and accommodating."
• "All members of staff are very friendly, attentive, and accommodating."
• "From the moment you enter till the time you leave staff are always pleasant, helpful and friendly."

Cons:

• "The worst reception staff to deal with ever!!"
• "Avoid doing Laser hair removal here. I was 13 minutes late to the appointment maybe their attitude had something to do with that but the service was shocking."
• "The reception team became rude."
• "I have experienced some instances of rudeness from the reception staff, particularly from the newest member at the front desk."
• "The lack of customer service is shocking... after my complaints I had to chase the manager and constantly call .. not at one point did anyone from management call me back."
• "Every time I want to book an appointment the receptionists are being difficult and unpleasant."
• "DO NOT GO HERE! Rude staff and no consideration for health and safety."

Cleanliness and Ambience

Pros:

• "Honestly the service here was soo good, very clean and hygienic place."
• "The place is very clean and the location is very convenient."
• "Pretty place with elegant decor, right in the middle of Queensway, the place is an oasis of peace and you feel it from the moment you walk in."
• "Salon is very clean hygiene is taken very seriously, I am super impressed and would highly recommend this salon to my friends and family."
• "The venue is also very clean and to a high standard which makes it all the more comfortable when have certain treatments done!"
• "The ladies are very professional, the place is super clean and nice."
• "The spa itself is really top notch - a lovely place to go and be pampered."