Thérapie Clinic - Watford Reviews Summary

Professionalism and Staff Attitude

Pros:

• "Olga was professional, friendly, and well informed."
• "Alison really put me at ease... she explained everything really clearly."
• "Dr Farzam... knows exactly what to advice for the most natural results."
• "Gracie... explained everything in so much detail and was so good at answering my questions."
• "Injector Farzam was professional and very reassuring and put me at ease."

Cons:

• "The therapist had the Lazer device too close to my inner left thigh and burnt me twice."
• "I had a consultation for Botox and Profhilo with Dr Oxana... her attitude was quite confrontational."
• "I booked in for laser hair removal... she said that she doesn’t have time and she needs to be quick."

Customer Service Experience

Pros:

• "The entire experience going into the clinic was exceptional from start to finish."
• "Lovely greeting at reception and the Dr gave great advice about where to start with aesthetic injections."
• "The reception staff were friendly and welcoming, as always."
• "I’m doing hair removal sessions on armpits and bikini area. So far the results are very noticeable."
• "Heather was friendly and explained clearly at each stage of the treatment, what she was going to do."

Cons:

• "They cancel last minute, same day, then have no availability and then cancel again."
• "Despite asking for money back they will not do it even within 14 days."
• "Communication w therapie clinics is very bad. No emergencies are accounted for."
• "I have been chasing my refund for a month."
• "They are very deceptive and would try to cheat out of your money. No aftercare service."

Treatment Effectiveness

Pros:

• "The treatment itself was really quick & pain free, the salon is well organised & all staff are friendly."
• "I have never seen such a kind team ever. Very welcoming and warm."
• "I have been regular at the Watford clinic since 2021 and Thanks to Dr Farzam, I have my confidence back!"
• "I’ve had my second session with Alyssa and I’m super pleased with the results so far."
• "I’ve lost at least 60% of hair from laser hair removal which is amazing."

Cons:

• "Save your money and find somewhere else. I now have to shave like I did before the treatment nothing has changed."
• "I have no experience with their other services - but their hair removal services are a scam."
• "I had 8 laser sessions for the bikini area, armpits, and calves. No results after so many sessions!"
• "I had 7 sessions of laser hair removal and I got pregnant and all my hair is back."
• "If you're looking for long-lasting results, or if you have thicker/darker hair I'd recommend you go to a different clinic."