Therapie Clinic - Bluewater, Kent Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Courtney was truthful, helpful and encouraged me to breathe which helped during a bit sore appointment."
• "Dr Ismail listens to your needs and explains the process in detail, offering the best Botox results I’ve ever had."
• "Faith is lovely and very friendly, making me feel comfortable and explaining all finance options available."
• "Dr Kirandeep was so lovely and professional, boosting my confidence with great results."
• "I’ve been treated by Isabelle and Afia who were both so friendly and personable."
• "Seendy is my practitioner, she listens to my requirements then goes over and above to deliver a service that's tailor-made to me."

Cons:

• "Had no response to my active complaint, no manager in store, and felt my concerns were ignored."
• "Ellie, a staff member, was impolite, attempting to deceive me and ended the call abruptly."
• "They were behind by 45 mins, causing me to be late for a meeting."
• "The clinic's organization seems very poor, leading to wasted time and frustration."
• "Wouldn’t recommend this laser clinic, always very pushy and not the cleanest of places."

Customer Experience and Service

Pros:

• "The staff at Therapie in Bluewater are very positive, creating a welcoming atmosphere."
• "I had an amazing experience at the clinic, Chevon's customer service skills are impeccable."
• "Always friendly and welcoming, leave feeling well looked after with a noticeable reduction in hair."
• "Great customer service from Simran, very thorough and attentive."
• "The staff are super friendly & welcoming, the rooms are clean & tidy."
• "Maryam made me feel comfortable and did a professional job, very happy with the service."

Cons:

• "The receptionist tried to sell a cream unnecessarily, claiming it would prevent infection after laser treatment."
• "The service at Therapie Clinic was disappointing, with no noticeable difference after many sessions."
• "The staff seemed rushed and didn't take time to address my concerns, leading to an unsatisfactory experience."

Results and Efficacy of Treatment

Pros:

• "Incredibly happy with the results of my treatment and the professionalism of Dr Sanjeev."
• "I’ve seen a 90/95% reduction in hair after about 13 sessions, very pleased."
• "The results of my laser hair removal have been great so far, very effective."
• "Excellent results from laser treatments, with noticeable reduction after the first session."
• "Laser hair removal results have been amazing, barely any hair growth after 5 sessions."

Cons:

• "After many sessions, I saw no difference at all, making it a complete waste of money."
• "Despite 10 sessions of laser therapy, there was still hair growth and was advised to book more sessions."
• "Felt let down by the lack of results after investing time and money into the treatments."