1st Castle Motorcycle Training Reviews Summary

Instructors

Pros:

• "Had John as an instructor, absolute hero, great fun to learn from, very patient and offered amazing guidance."
• "Jimmy's teaching skills on the road were first class."
• "John G., Brian and Pinky are professional, fun to learn from and genuinely nice guys."
• "The instructor was very calm and reassuring throughout my training and talked me through everything I needed to know about riding a 125cc bike."
• "Both were really patient - no mistake too big, no question too stupid, they were happy to answer and assist wherever needed."
• "Sam is a very patient instructor and explain everything very detail."
• "John tailored the session exactly to my needs and was extremely patient and supportive/encouraging."

Cons:

• "If I could give 0 stars I would. Firstly, as soon as you walk in the unprofessionalism of the company is noticeable straight away."
• "The man’s manners were appalling. He said in the chair and put his feet on the table and said 'I don’t care if people get sent home, I’m the one getting paid' which is extremely shocking and disrespectful."
• "Lastly, before making me leave after 20 minutes because I didn't have enough ‘knowledge’ on the high way code, they proceeded to call me awful and atrocious."
• "Also, there was a level of racism going on. As we were waiting for a Middle Eastern man, the instructor said 'he’ll probably come with a Deliveroo bag' Hearing that come from anyone, particularly an instructor is absolutely disgusting."

Training Experience

Pros:

• "Had an excellent day at 1st castle Passing my CBT."
• "Really enjoyable days training. I Will definitely be back."
• "They teach you more than just how to pass the tests and the ride outs and knowledge they share builds confidence which makes the experience well worth the money."
• "I found the instructors very professional and patient and it was generally a good day and a good laugh."
• "As a complete novice, someone who had not even sat on a bike before, I can not thank 1st Castle enough for their patience and for giving me such an incredible experience."
• "The morning was four students with two instructors learning the basics. It was my first time using gears and they were both extremely patient and helpful."
• "The cbt course was professionally run while still being fun (lots of banter set me at ease)."

Cons:

• "Done my cbt with these guys the bloke we had was so negative about everything seemed to not want to be there genuinely wasn’t a great experience."

Customer Service

Pros:

• "Also a big thanks to Terri being on my side all the time."
• "Special mention for Terri who works hard in the background making sure everyone gets booked in for Mod 1 and 2 and always available when you need information."
• "Terri, your communications were fantastic all the way through difficult times."
• "Terri was SO helpful in helping me book my DAS around my shifts as I am a shift worker."
• "Terri is Fantastic in the office and reply’s right away with any questions."
• "Communication was excellent from Terri...she was so helpful and supportive, and even sent a good luck message on the day of my test!!"
• "Big thanks to Terri who sorts bookings, always great, friendly communication and advice."

Cons:

• "There is no one to greet you at the door and no signing in system etc."