Roadcraft School of Motorcycling Reviews Summary

Instructors

Pros:

• "Leanna was a professional instructor throughout and always put me at ease."
• "gawin is an excellent instructor and trains you to a higher level than was needed to ensure a flawless pass."
• "Both Rich and Leanna have been very helpful and gave sound advice."
• "Russ and his team was brilliant."
• "Leanna fine tuned me into being a great and confident rider."
• "Paul was an amazing instructor, very patient and friendly, he went above and beyond to get me up to standard."
• "Russ the instructor took me through the procedure and made lessons very easy and within a few lessons had me booked in for test and passed with ease as Russ said I would."

Cons:

• "So I've completed 2 cbt's and have around 4 years experience on a 125cc... only to be told I wouldn't be on a big bike for the lesson but instead be on a honda cbf125 for the 1st lesson to see how I can ride??"
• "Russ you really not worth a second in my watch but you will lose some time and money out your life as you definitely was in the wrong here."
• "In person Russ is the type who enjoys judging people and only taking on people who suits him."
• "Russ is the type of guy who will assume on your behalf then take all his personal notes as facts."
• "Russ is an old man who should retire at this point."
• "You should never open your mouth about customers in front of customers as it shows how unprofessional you really are."
• "I’m just disappointed because Russ literally treated me as if I was a criminal and a liar all because I missed an appointment pathetic excuse."

Training Quality

Pros:

• "They don't just teach you to pass a test but also give valuable advice that has already saved my skin a few times."
• "Encouragement and guidance all along the way not just how to get the ticket, but how to enjoy doing it and how to do it safe and well!"
• "They will train you above and beyond what is expected from the test supervisors."
• "The instruction was professionally delivered, catered specifically for my weaker areas and with plenty of opportunity to practice those weak points on a variety of roads."
• "The level of training given is beyond the standard required for the test and they make sure that you are a safe rider, rather than one that can just tick the boxes required to pass tests."
• "The instructors were efficient in tailoring the lessons to my needs, ensuring I only took what was necessary."
• "The level of teaching is amazing sue took me on my lessons and what an amazing woman she is."

Cons:

• "1st lesson I need to improve on this and that etc so still no big bike at this point... £130 wasted and left disheartened."
• "When they charge you for two hours, actually you get to ride for much less."
• "Me and you both know that you threw away my progress based on nothing but misunderstanding and your ego."

Customer Service

Pros:

• "Very polite and useful on the phone booked CBT very quickly and was very useful giving more information."
• "I have had ups and downs with the Covid restrictions but Russ and Leanna kept in contact with updates as soon as was physically possible with reference to new test dates and lessons."
• "Russ and the guys are really laid back and a really good laugh which really elevates any tension."
• "The school also took money out of its own pocket, by suggesting I undertook a slightly cheaper course option, solely to ensure the I was on the correct and cheapest route to pass my full license."
• "Everyone at the shop were super cheerful, and helpful."
• "Even when I had finished with them, still happy to help me out a couple months after I passed when I had few queries."
• "The mechanic is also very good and helpful so it's nice to be able to have all motorcycle related services under one roof to ensure a good service whether you are learning or using the workshop."

Cons:

• "Russ you really not worth a second in my watch but you will lose some time and money out your life as you definitely was in the wrong here."
• "They are smooth talkers be worn."
• "You should never open your mouth about customers in front of customers as it shows how unprofessional you really are."