East Court - iQ Student Accommodation London Reviews Summary

Accommodation Quality

Pros:

• "Upon arrival, the room was in a decent condition."
• "I really like the room, because it is spacious enough for one person."
• "The room was well designed and furnished and is very suitable for students."
• "The rooms are cozy, well-lit and comfortable, perfect for self-study and relaxation."
• "The rooms are bright, vibrant and of a decent size."
• "Rooms are modern."
• "The rooms have lots of storage space."

Cons:

• "There was black mold all over the bathroom and the sealants of the kitchen."
• "For nearly £400 a week, this is unacceptable."
• "The room standards were disappointing when I moved in back in 2016, and the attitude isn't to refurb or fix issues properly, simply paper over the cracks."
• "The new room was clearly not cleaned and maintained properly."
• "Rooms are cold in winter and hot in summer."
• "Rooms are inhumanely small."
• "The room was very dirty and had a horrible smell the floor is greasy and the room required a paint."

Staff and Service

Pros:

• "The desk staff, night porters and cleaning are Scape's biggest asset. Any questions, queries, concerns are dealt with easily and politely."
• "The staff are super friendly though, always available and ready to help."
• "The staff are incredibly helpful and very very kind."
• "MANY THANKS for the Maintenance team, especially Richie!!!! He is really kind and helpful."
• "All Staff are very friendly and helpful."
• "The staff, in particular Jude, who gave us our tour, is very professional, very attentive to customer requirements, clearly engaged in the business and as well pays a great deal of attention to security issues, epidemic or otherwise."
• "The night reception staff, who has been soo understanding and kind to me."

Cons:

• "I have to complain about these issues everyday and I am greeted with attitude and excuses everytime."
• "Also the staff that showed me around couldn't speak English well enough and I couldn't get any good information like prices as she kept saying she is not sure or she doesn't know."
• "There are some terrible staff members on reception. They lost my package and were not that helpful in finding it or helping me somehow get my money back."
• "Staff is really rude and unhelpful, waste of money for the quality of service delivered."
• "Most staff members are rude, especially the maintenance team."
• "The lady at reception spoke rudely and was horrible to me when i reported these issues."
• "Staff is very nice except one person at the desk in the morning who was very condescending whenever I spoke to him."

Facilities and Amenities

Pros:

• "Lots of power sockets."
• "The only good thing about this accomodation is the facilities like the gym."
• "I would highly recommend Scape for every student as it offers not only excellent accommodation and facilities but also the chance to get discounted tickets for various events held in London."
• "Scape maintains a really high standard and the homely feel it creates cannot possibly be replaced in other student accommodations."
• "Really nice staff - well maintained building & some of the lectures take place in the building itself, which is really handy."
• "They have many facilities such as a cinema room, gym, restaurant, table tennis areas and a huge communal kitchen which is perfect for events."
• "The Maintenance, Reception and Gym services are mind-blowing."

Cons:

• "Bathroom sink very small."
• "Fridge is very small."
• "The showers are gross and don't drain properly and it costs about 10 pounds to do a load of laundry."
• "Sealant in the bathroom that lasts 2 months before leaking, fridges that don't stay cold, mould that grows in the bathroom."
• "No oven."
• "No Freezer."
• "Weak water pressure, often lukewarm, no ovens in rooms, ludicrously overpriced laundry service with poorly maintained and cleaned washers and dryers."