McDonald's Reviews Summary

Service

Pros:

• "Fantastic service this morning, the staff really went the extra mile for my son!"
• "A solid performance from Ron and his team today."
• "Quick and friendly service."
• "Very helpful and kind staff especially the young lad serving my granddaughter and me."
• "The staff were pleasant, the food was supplied correctly, hot and delicious."
• "Thank you to all the hard working staff that do this tirelessly, for our benefits."
• "Staff are always amazingly friendly and polite."

Cons:

• "Used the app bit of a waste of time as food was not cooked when we arrived to pay even though we clicked on the app to say we had arrived we still had to wait for our food we waited about 6 minutes."
• "Really not great at all."
• "Got home to find NO chips in my Happy Meal."
• "Ordered a mcplant meal with a raspberry ripple cooler and 4 hours later become very queasy."
• "We had to pull over and wait for the order to be prepared, then instead of receiving one Bacon and Egg and two Egg Mc Muffin - we received 3 Bacon ones."
• "We placed an order on the app while on our way (4 minute drive). This is a poor review because they accepted our order and decided to close early, so we received nothing."
• "Seemed to be a lot of people here waiting a long time for their food."

Cleanliness

Pros:

• "Place was spotless throughout."
• "Premises exceptionally clean, loos again excellent."
• "During our visit the staff were friendly and restaurant was clean."
• "Clean bathroom, a joy to stop at."
• "It's always super clean."
• "Food is ALWAYs hot, restaurant is clean and order if going through drive thru is ALWAYS correct."
• "The food is the best McDonald's food you will get by a long way."

Cons:

• "A very chaotic entrance and parking scheme when busy."
• "Fries and rubbish on the floor."
• "Being racist... also the food they served me was not even cooked properly the fish burger was burnt the chips was not even tasty."
• "All in all waste of money and time."
• "This has to be one of the worst designed McDonald's."
• "Yet again no Mcflurrys, no WiFi and the chips were poor."
• "Always grubby inside with dirty tables and if you use the drive through they keep you waiting in the holding bay all the time, even when not busy."

Food Quality

Pros:

• "The food was ready quickly and it was fresh and tasty."
• "Chips were fresh but undercooked."
• "Food is always well prepared & burgers do not fall apart when picked up, out of box."
• "Our food was hot and well constructed."
• "The food was only just warm and dried out."
• "The food is usually OK but I wish they could put it in the bag."
• "Food was fresh, hot & tasty."

Cons:

• "The meals were the usual standard for a McDonald's."
• "Not very fast food at all!"
• "Food quality is poor chips for example are 9 times out of 10 cold and not salted."
• "Food was hot freshly cooked and not soggy."
• "The food is well-cooked, especially the McPlant."
• "Chicken tasted dry and undercooked at the same time!!!"
• "Burgers were underwhelming, not the usual quality."

Customer Experience

Pros:

• "So pleasant to spend some time at Webb's. Although a expensive it a great place to go t. There's a Hobbycraft shop inside and a. Lakeland shop."
• "This was a nice surprise. Went through the drive-thru, friendly member of staff who took my order and payment and even friendlier staff who gave me my food."
• "I would like to give this branch credit in the efficient manner they dealt with the long drive thru queue today."
• "Top marks for the front of house staff looking after customers who struggle with technology."
• "I've enjoyed McDonalds since I was a child and my parents used to take me as a treat."
• "The best McDonald’s breakfast I have ever had ....and I have had a lot! Friendly and polite staff."
• "Love this McDonald's, just off the M5, quicker and easier than the services of which there aren't many that have McDonalds on this stretch."

Cons:

• "Love to grab a midnight special on my way to work…not a 24-hour service that’s not cool but the place alright for all you need…Got a two way merged to one drive through."
• "It's amazing how many times you get home and find something missing."
• "The location is quite intimidating though late at night."
• "All they are interested in is doing online orders and don't care about drive thru customers."
• "Fed up of getting home and realising I have been ripped off on fries with you only half filling the box."
• "Queued for 10minutes... asked for 2 x pancakes with sausage and syrup and ended up with just pancakes-not even syrup."
• "The queue for the drive thru frequently gets so long that it blocks the car parking spaces, making it impossible to park."