The Fireworks Firm T/A Brilliant Fireworks Reviews Summary

Product Quality and Selection

Pros:

• "The products are of great quality and the advice/ recommendations given on the display we held was spot on."
• "Freddie has a wide selection of fireworks and gives good advice on what to choose."
• "I have always been delighted with the quality and range of fireworks products they stock."
• "The quality of the fireworks exceeded expectations."
• "The fireworks were perfect, my son and his friends were delighted."
• "We used the fireworks and they were Excellent quality and all my family were super impressed."
• "I was blown away by the selection of rockets that were waiting for me when I went to pick them up."

Cons:

• "The ones sold in the shop are locked away so you are at the mercy of the staff’s recommendations."
• "Oddly, no prices printed on boxes either so you pay whatever you’re told an item is worth."

Customer Service

Pros:

• "Absolutely recommend this helpful, friendly and professional company."
• "Freddie went above and beyond to make sure our night was a success, with professionalism and good communication throughout."
• "The staff I have been working with are extremely friendly and supportive and I have learnt so much."
• "The customer service is fantastic, I drive 40 mins each way instead of getting them delivered because of how great they are."
• "The staff was knowledgeable and helped me find the perfect fireworks for my event."
• "The customer service is excellent very professional and helpful."
• "Freddie was extremely helpful and gave the best customer service."

Cons:

• "Only downside was that we had to chase a bit to get quote initially as they were busy with events at the time but easily worth the wait :)"

Value for Money

Pros:

• "Freddie did the best with our small budget."
• "Excellent value for money."
• "Very fair prices too."
• "Prices were reasonable, and the quality of the fireworks exceeded expectations."
• "The value for money was incredible."
• "Wow prices too so looking for any reason to buy some more fireworks."
• "Fireworks purchased online from them were really good value for money; shop bought ones were more expensive but not worth the price."

Cons:

• No specific cons related to value for money were mentioned in the reviews.

Safety and Professionalism

Pros:

• "I also like that they adhere to all the health and safety stuff and did it properly."
• "they informed me very very but very clearly to avoid any accidents and injury which i loved because these days people seem to just want to sell sell sell."
• "The safety advice and precautions they offered and took in general seemed excellent and actually useful for when I went to set up the range."
• "He also gives a helpful safety briefing."
• "Great knowledge on safety requirements."
• "Freddie was very conscientious in explaining to us all the safety factors involved in discharging the fireworks."
• "Hazards were explained, and advice was given on the safest way to support the larger fireworks."

Cons:

• No specific cons related to safety and professionalism were mentioned in the reviews.

Event Success and Satisfaction

Pros:

• "The ~8 minute performance was Outstanding!"
• "Freddie and his team were so efficient, sorting out all the logistics and putting on the most incredible fireworks display for our wedding!"
• "Guests were totally amazed and are still talking about how fantastic the fireworks were."
• "The display was absolutely spectacular - everything I could have hoped for."
• "The memories created that night was worth every penny spent."
• "The event was an incredible success and will now be an annual fixture."
• "The guests were blown away, with many commenting on how the fireworks were better than their local councils on nye!"

Cons:

• No specific cons related to event success and satisfaction were mentioned in the reviews.