Vision Express Opticians Reviews Summary

Customer Service

Pros:

• "Ika went out of his way to try to book an appointment for me and I really appreciate his help."
• "Vincianne and Roxie were so kind (even if I arrived there 5 minutes after the shop closes), and they spent 10 minutes to fix my glasses."
• "Brilliant staff - helpful, informative and no upselling either."
• "The staff was incredibly welcoming and attentive to my needs."
• "Nasir you are spot on. I have never come across a person so talented, excellent customer service, cheerful even when overwhelmed with high flow of customers."
• "Roxana and she was first class: polite, friendly, clearly very competent."
• "The staff here were incredibly attentive and helpful."

Cons:

• "All other members have been extremely incompetent and frankly useless in my experience at Vision Express Wimbledon."
• "Extremely poor service. Wanted to purchase a months supply of lenses... and still nobody is picking up the phone."
• "Unfortunately, I spent 3hrs at this Opticians in Wimbledon because no member of staff realised I should have worn glasses for my visual field test."
• "The staff have made so many mistakes with my contact lenses and glasses orders that it's almost expected at this stage."
• "Terrible service. Went in to ask about contact lenses and found an extremely impolite lady who made me feel very uncomfortable."
• "The staff seem to wonder around completely oblivious."
• "The staff need a training in customer service, at least."

Product Quality

Pros:

• "The eye test was thorough and informative, and time was taken to run me through both the retinal scan and the OCT scan and what they meant which I found very interesting."
• "I chose my glasses and within a week I got them, I couldn't believe how fast it all was."
• "I can now say that I have been wearing my new varifocal glasses for 3 weeks and is entirely happy with them."
• "Really great range of glasses and love the option to purchase Rodenstock lenses - extremely happy with my glasses."
• "I had brought some glasses from here and I loved them."
• "Great service better than other opticians on Wimbledon high street!"
• "Prices compare well to other opticians."

Cons:

• "When in sun (as most sunglasses are used), the polarisation is so blotchy it's actually confusing my vision."
• "Poor quality of glasses and service."
• "Lens standard plummeted."
• "We bought 2 pair of glasses for our 11 years old son. The main (and more expensive), just after few days of use the auction detached."
• "I bought a pair of glasses from Vision Express Wimbledon but within 12 months the anti-reflective coating began to peel off."
• "Paid £140 for just lenses but didn’t expect this to happen."
• "Lenses also can’t be adjusted thinner or shape to measure."

Staff Attitude

Pros:

• "I was served by a truly delightful employee of yours last Saturday and this morning; a lady called Fay."
• "Have been with Vision Express for many years now but I think I'll make this branch my new home!"
• "I would highly recommend Vision Express at Wimbledon."
• "Happy with the service I’ve received here over the years."
• "Outstanding store experience. Nissa and Ikenna were very professional and kind."
• "Thank you for your first class service today, very happy with the customer experience and overall service provided."
• "The entire staff at Vision Express is great, they do a brilliant customer service always."

Cons:

• "Whilst examining my son, the Chinese optician (can't remember his name) was being quite rude to him and was literally telling him off as my son wasn't understanding what he was talking about."
• "Terrible service. I had a checkup booked two weeks in advance to get a later appointment time."
• "The optician was so impatient like she was rushing me."
• "Not happy at all with the explanation from the manager of the vision express Wimbledon."
• "The branch manager's attitude was shockingly rude and unhelpful."
• "Appalling, do not go there THREE staff in the last week have contracted COVID and self isolating."
• "The optician and sales staff are very friendly but the after sales service is terrible."