KFC South Kensington - Gloucester Road Reviews Summary

Food Quality

Pros:

• "Food that was available was hot well cooked."
• "A gravy meal goes down a treat."
• "The chicken it's big, there're big portions of food and drink for a cheap price."
• "We had the 10 piece family feast and were given a proper selection of different pieces of chicken."
• "Their plant-based chicken alternative is surprisingly delicious and satisfying."
• "Everything was good, my meal was made quite was & it was tasty."
• "If you fancy some fried chicken, then you can't go wrong with KFC."

Cons:

• "Chicken was dripping in grease."
• "Wrap literally completely empty, salad looked like its been made 3 days ago."
• "Chips were horrible. Tasted like it had been laying around for a number of days and reheated."
• "Food was not up to the mark. Chicken popcorn was all deep fried so no taste."
• "Worst KFC ever they had no hot wings so swapping two hot wings for one chicken strip."
• "We found the fried chicken to be too salty after eating a few pieces."
• "The big piece of chicken I saved till last and what a disappointment."

Customer Service

Pros:

• "I was greeted by a member of staff who held the door open for me to come in and said hello."
• "Eventually the manager offered us alternative drinks."
• "They were extremely helpful in exchanging the food with something else available in the restaurant."
• "The service is always friendly and efficient, making my visits enjoyable and stress-free."
• "Very kind team leader, who was very busy, was very patient with my order."
• "Staff was nice."
• "By far the fanciest KFC I've been to - super quick service."

Cons:

• "Chaotic, poor customer service and tables full of empty cups ect."
• "Terrible service! They made me wait for more than half an hour."
• "Service was poor trying to manage the lunchtime crowd with long waiting times."
• "Staff seem to be incapable of their job. Barely facing the counter to customers."
• "Very poor customer service. No hi, no thank you!"
• "Customer service was shocking."
• "Horrible customer service, the manager is inept as hell."

Cleanliness

Pros:

• "Plenty of seating downstairs."
• "The place is well kept."
• "Also i have been many places and i never find toilets clean, but here the toilets clean and dry."
• "I had the pleasure of sitting down and eating my meal in the restaurant and noticed how clean everything was."
• "Nice and clean. Typical KFC...but why have they changed the chips...french fries are much better."
• "Nice place. Seating down stair is relaxing with good music creating a ambience."
• "Couldn't fault them - lovely KFC and I'd recommend it!"

Cons:

• "Restaurant is very dirty the outside very unclean food all over the place not been cleaned for hours."
• "Dirty tables, dirty toilets, the basement where you eat is next to the toilets."
• "Floor downstairs was filthy puddles of God only knows what waiting for people to slip on."
• "Downstairs was smelling urine from toilets I think or the mop that they clean the place was dirty."
• "Seating area was extremely dirty and the toilets were disgusting."
• "Floor was dirty and covered in spilled drinks."
• "The gents toilets were disgusting. Puddles of pee everywhere."

Value

Pros:

• "The KFC app seems to give helpful offers."
• "We were 2 with the Christmas bucket of 3, it was goood and only for 23£."
• "Staff suggested I use my free £5 coupon from KFC App."
• "I love KFC in Earl's Court their food taste great! Exact amount of ingredients that makes the food delicious!"
• "The Colonel's secret recipe is a well-kept treasure, and every bite is a heavenly experience."

Cons:

• "This place is disgusting should be closed down!!"
• "Worst KFC experience. I ordered a Zinger Salad for takeaway and found they didn’t put chick inside."
• "More expensive than a normal KFC, rarely has full condiments in stock."
• "Staff got my order wrong."
• "When ordering be careful, the one I encounter give me receipt of £12 but I paid £17."
• "Got my order wrong (I asked for a 'Big Daddy' meal and for a 'Fully Loaded')."
• "Ordered Sharing box... and THEY GAVE US 3 FRIES and NO CORN!!!"

Accessibility

Pros:

• "Having a sit in late night meal, in a clean, fairly settled, bright, can hear yourself, premises with quite a few tables in the basement."
• "We went in and went downstairs and ordered using the table service."
• "⭐⭐⭐⭐⭐ As a vegetarian, I appreciate KFC's efforts to cater to different dietary preferences."

Cons:

• "The only seating available is down some fairly narrow stairs which was a challenge with two pushchairs."
• "Total ignore disabled customers. No wheelchair access."
• "Please be beware of Thieves disguised as beggars. I lost my New phone here."
• "The scanners rarely pick up the QR code on the KFC app."
• "We have bucket that was meatless."
• "Worst KFC I've ever gone to."
• "Horrible place. Workers treat customers poorly and have awful service."