Specsavers Opticians and Audiologists - Fulham Reviews Summary

Customer Service

Pros:

• "They remember me, give great service and search out the quirky glasses that suit me!!"
• "Always get great service from the guys there."
• "The staff were very helpful and professional and the service was efficient."
• "Fantastic customer care. Really felt comfortable with the process."
• "Thank you Jai and Tarik for all your help and dedication."
• "Tarik has been absolutely amazing! Very professional and excellent customer service."
• "Everyone is amazing!! The optometrist was attentive and helpful."

Cons:

• "I can't really tell anything that wowed me."
• "Making money from minor eye conditions after gp referral... Do not use Specsavers just a awful company making money from working class people."
• "Come Wednesday, I call them. 'Yes they are ready'. I drop a meeting to fetch daughter and go and pick up. We go there, glasses there but not assembled and thus not ready."
• "But it lasts only 10 month then the leg is broken."
• "Would not recommend. Staff are unfriendly and unorganised."
• "Sadly service and delivery of goods is patchy at best."
• "They vary their customer service according to what race you are."

Staff

Pros:

• "Tarik is fabulously helpful and professional, systematically customer driven."
• "He was so patient with us and has an incredible eye for detail. He is a real asset to the company."
• "Was examined by Shiloa who was excellent."
• "A big thank you especially to Tarik who goes above and beyond and is so kind, patient, professional and really knows what you need."
• "In particular Kade was so helpful, friendly and knowledgable in selecting a frame."
• "All the staff without exception were courteous and very helpful."
• "The staff here are absolutely wonderful."

Cons:

• "However, parking near this location can be tricky at times, so arrive slightly ahead of time if travelling from further afield."
• "Turned up for an appointment at the time stated on my confirmation email and was told that I was 15 minutes late and couldn’t attend - despite having the confirmation email, I was told that the time was different on ‘their system’."
• "I got dispensed my glasses and waited over 2 weeks to get it even though I expressed my urgency."
• "Went to see the audiologist for ear cleaning, she spent about 5 mins on both ears which would have been fine if my ears weren't still filled with wax... she also never gave any tips on keeping them clean."
• "I have also ordered a new pair of glasses, but I have received a wrong one."
• "But they are useless in customer service so it’s deserved."
• "It's a franchise store not owned by Specsavers. They are crooks."

Product Quality

Pros:

• "I love my new ones."
• "The contact lenses provided by Specsavers were of the same quality as those I received at my old opticians Vision Express, but at a much better price."
• "The frames, the lenses and the prescription are perfect."
• "Prices are fair and reasonable and the glasses (and prescription swimming googles!) of excellent quality."
• "Also, great quality glasses on very good prices!"
• "Perfect fitting glasses with new lenses were ready in under an hour."
• "My glasses were ready within a few days and were of a high quality."