First Mile Reviews Summary

Customer Service

Pros:

• "The customer experience offered by First Mile has been great."
• "James P has been a super friendly informative and helpful recycling advisor."
• "Kelly Kelsey and Sam Plumb were great beginning to end."
• "Absolutely amazing customer service and overall great company."
• "Very informative and always respond to emails/calls promptly."
• "We’ve received fantastic customer service when we experience problems."
• "Excellent customer service provided by First Mile, especially by Catia Vieira."

Cons:

• "We received notification that our account had been put on hold, rubbish backed up and when we explained that almost £1000 had gone into their old account, they denied all knowledge of the account ever existing and offered no help in recouping the funds."
• "Regular missed collections. Customer service doesn't do anything yet they are always quick enough to take our money."
• "Same experience as 4 months ago - missed collections, near impossible to get thru to customer service, and when you do, they promise the earth and deliver nothing."
• "Unresponsive when trying to contact them regarding various issues, rude stuff and horrendous customer service."
• "Terrible service, over the last few months I've had to repeatedly phone up due to uncollected bins."
• "Customer support feels no shame in uttering straight lies."
• "Very poor service, don't take any notice of their automated messages like, driver dispatched or collection completed as they simply lie."

Collection & Recycling Services

Pros:

• "Our rubbish is now sorted accurately for recycling and picked up daily."
• "They collected our garden waste quickly and were super clean."
• "Especially with after service, they do their collections on time and are great value!"
• "We love being able to recycle the vast majority of our office waste."
• "We have been using First Mile for a few years now and the service we have received has been great. There have been no issues with collections or with the ordering of any products."
• "Also very cheap solution compare to the very expensive council Waste collection."
• "I am super impressed with the garden waste collection service they offer."

Cons:

• "Really unprofessional company and team! Not complying with the collection times agreed."
• "However they refuse to take responsibility."
• "Very poor service."
• "Make you wait for replacements for weeks on end while recycling waste builds up."
• "The worst company ever seen in my whole life, not provided any service since joined this company its been two month never turn up to collect the bin."
• "Worse service ever received after switching from local service."
• "They missed my collection too many times! Within last week they collected only once after 4 phone calls and complains!"

Company Trustworthiness & Management

Pros:

• "The sales team Christina Panayioto did a great job with us a gave us the right advice for our business."
• "Phoebe Purcell popped in to introduce First Mile to us in time that we needed most!"
• "We chose First Mile because they were incredibly helpful, informative and quick to respond to all our questions!"
• "From the very moment I made contact the Business Development Executive was amazing, on exactly the same page as us and willing to help develop our recycling vision."
• "Particularly, James Cochrane, who has been admirably patient in dealing with my many long-winded and specific requests!"
• "Gokcen Tayfun came to us when we are desperate for a recycling company, she was patient, she knew how to answer all my questions."
• "We believe recycling is a very important thing and we choose them because they are really committed to it."

Cons:

• "The management is poor and have no knowledge of how to manage clients."
• "Avoid at all costs."
• "For two days no collections ! They responded and they side will call back ! Never I got call."
• "Have been told multiple times they will not refund."
• "Very poor service."
• "No point in using a company that lies about what they do."
• "SCAMMERS!!! DO NOT USE THEM! They are scamming people! They have issued an invoice for 04/2021 year when our business was closed since 2020."