Address: 44 Edgware Rd, London, W2 2EH, United Kingdom
Phone: +442077233556
Rating: 4.2
based on 222 reviews.
Atmosphere & Cleanliness
Pros:
"The store was extremely clean and we were welcome as soon as we went in."
"Lovely place, kind staff and there's a nice private seated area. The place was extremely clean."
"The Snowflake-Marble is a luxury dessert parlour, that is calm and chilled."
"This is the best Dessert place in London so far!"
"It’s a nice ice cream parlour located few minutes from the main busy Oxford street, nice to have a relaxing break from shopping."
"They have a clean and organised restaurant, welcoming staff, a sweet manager and to top it all off, amazing deserts with delicious tastes that are presented beautifully."
"Wonderful service in a very clean environment. The gelato was superb and the selection extensive."
Cons:
"However, I recommend for the place to be redecorated a bit fresher. The big round sofas are a bit claustrophobic."
"The place wasn't that clean, but possibly due to being full. Bathrooms were dirty."
"Floors, table tops and chairs were filthy and had to ask multiple times for it to be cleaned and that being half cleaned."
"The seats were dirty and floor looked disgusting."
"The kitchen was unbelievably unhygienic (photos below)."
"The place was filthy.. minimum clean tables."
"Tables were dirty, sticky and drinks spilled on tables."
Service & Staff
Pros:
"The staff here are fantastic. I just hosted about 15 kids here for my son's birthday and they were so kind and patient and friendly with our crazy group, and even reserved a special section for us."
"Service was excellent, all the staff had a smile on their faces and we're very attentive."
"The staff are very polite and friendly specially Rosalina, she is very passionate about ice cream and her customer service skills are second to none!"
"The staff esp the waitress who showed us to our table was very friendly and the service was fast."
"We was served by a lady called Mai who was absolutely fantastic at her job, extremely hard working and kept her cool under pressure."
"Service was exceptional. Very very polite."
"Staff are so friendly and hard-working!"
Cons:
"Service can be slow."
"Shocking service. There doesn’t seem to be an specific order when it comes to serving people."
"Service is very disorganised."
"Poor service and absolutely rude manageress."
"the service was absolutely atrocious and very unfriendly and unprofessional."
"Poor customer service!"
"The service was the worst I have ever experienced."
Food & Desserts
Pros:
"Fantastic brownie and waffles."
"Though the portions may look small, the desserts are actually very rich and well-made."
"Their normal hot chocolate is a must try."
"Popped in for a Milkshake late on a Sunday night, it was one of the best Milkshakes I have had in a long time along with good service."
"The gelato was delicious, particularly the pistachio and hazelnut flavors."
"Really really good icecream😋 you can tell is good quality."
"All desserts are amazing waffles are our favourite they are fresh crispy from outside and soft inside."
Cons:
"I'm a great fan of warm chocolate cakes, theirs tastes very chalky and I had to force myself in eating it as I paid a lot for it."
"Inappropriate songs being played loudly even though families and children were present, we had to ask them to change it."
"The milkshake was meant to have 3 different flavours but was very bland."
"The only good thing was the Sunday that I ordered."
"The avolato is not available in all snowflake outlets."
"One of the worst dessert experiences ever. We ordered a basic brownie and they forgot the order."
"The brownie wasn’t the worst but can be better, lacking chocolate pieces and could be warmer, milkshakes again weren’t that flavourful compared to other places."
Price & Value
Pros:
"High quality dessert at a very reasonable price."
"We got a deal through Wowcher which made the prices very reasonable."
"It’s a very nice and competitive price also. Not at all expensive for the quality."
Cons:
"Only negative point is that it's far more expensive than most other dessert places which is a shame but it's a nice treat once in a while I guess!"
"Great place, innovative desserts but expect to pay around £8 for an ice cream dessert."
"Price tag is 9.5 GBP, so quite pricey in my opinion."
"Two desserts (half waffles) cost over £19 which is astonishingly over priced and not what anyone would expect for that price."
"The ice cream was great and the tea was very nice although very over priced."
"I spent over £17 for that and a scoop of ice cream on Uber eats. I am telling you it was not luxury what so ever."
"Got a milkshake on a hot summers day, price was a bit steep but I guess location must be taken into account."