Monster Burger BBQ & Grill House London Reviews Summary

Atmosphere

Pros:

• "The place was very busy with some customers having to wait outside for seating to become available."
• "Very nice atmosphere inside although it did feel quite cramped."
• "When I arrived, the restaurant was packed, which is always a good sign."
• "A really wonderful hidden gem of a place. Highly recommended."
• "The atmosphere is relaxing and the staff really friendly."
• "We got there on Friday night and it was packed so we went to pray Magrib came back and waited a bit longer outside in the queue."

Cons:

• "They would definitely get more business in a larger premises. There was just a single toilet that was not ideal and it didn't help with the lack of space."
• "Apart from the mac and cheese, everything else was 10/10 specially the Monster burger but it could be better with a slice of pineapple perhaps."
• "The place is a bit on the small side, I was pleasantly surprised to be seated quickly despite its size."
• "There aren't many veggie/vegan options but there is a Vegan (vegan cheese) and Veggie (regular cheese) version of the Ultimate Vegan Burger."
• "The place was very busy but I was seated quite quickly."
• "The atmosphere was horrible, there was a group of ten making so much noise and not taking into consideration the people around them."

Service

Pros:

• "Great customer service."
• "Even though it was busy they welcomed us straight away to a table that had just emptied lucky for us!"
• "Service is good once seated. Good hard working brothers."
• "Staff were very helpful and friendly."
• "The staff were very helpful and informative."
• "Credit is given where credit is due. I rarely rate establishments 5 stars, which is evident if you check my profile."

Cons:

• "The service was okay, the staff were friendly and helpful. There was a bit of a wait for the food but it was busy."
• "Will highly recommend to go. Taste really good.. But we had to wait outside when tables were for free. For ages."
• "The steak chips were okay, but they had no flavour until I added salt to the steak. The monster burger was the worst part, it was a basic burger and came medium rare without us being told."
• "We went to Monster Burger extremely hungry, informed the staff we'd be back in 10 minutes after praying, and were told it was fine. To our dismay, our table was taken and they had not started preparing our food upon our return."
• "Ordered online for delivery twice, food arrived hot, the burger was really good had nice flavour! Chips were nice. Ordered piri grilled chicken too I found it a tad dry but the children loved it."
• "HORRIBLE customer service, don’t waste your money or time at this place. The servers were rude and dismissive and over looked our table completely."

Food Quality

Pros:

• "The steak and chips were very nice but the mushroom sauce was amazing!"
• "These were the best ribs I've ever had. You don't need a knife to cut it, a fork is enough to pull the meat apart. It was so insanely tender and juicy!"
• "The food was great and well seasoned although I would have expected the chips portions to be larger for the price."
• "The hot and spicy chicken waffles are absolutely delicious."
• "The burger was tasty and moist- full of flavour. Steak and chips was amazing. Steak was so tender."
• "The flavors were outstanding, and the portion size was generous."

Cons:

• "I wasn't a big fan of the salad."
• "I could have had another side of chips but I could not justify the price."
• "The steak was a bit on the smaller side, I’m a petite woman, I don’t eat huge portions, but it just about filled me up."
• "Asked for medium rare and got the world’s most well cooked and chewiest steak."
• "The monster burger was the worst part, it was a basic burger and came medium rare without us being told."
• "I also had their Rump Steak Meal. Personally I think this meal lacked a lot. The medium rare was very chewey and the mushroom sauce didn't help too much."

Value for Money

Pros:

• "The price was very reasonable and food was amazing. Would definitely recommend!"
• "Monster Burger offers exceptional value for money. I recently tried their rump steak and chips for just £15, and I must say it was a delightful experience."
• "Food came to £65 for 3 adults and 2 kids, including starters mains and drinks. Definitely recommend this place!"
• "Free parking after 5:30pm Weekend all day free."
• "£14.95 for steak and chips, with a side salad and mushroom sauce, can't recommend enough!"
• "Can’t wait to try more things on the menu, it’s so reasonably priced, and hope it stays that way."

Cons:

• "I could have had another side of chips but I could not justify the price."
• "Considering the price, you get what you pay for."
• "The prices are on point. Not too expensive nor too cheap. It's just about right for the location they're in and the food and portions you are served."
• "Decided to take my family after seeing all the reviews. Everyone is right about the fries, they are really on point, crunchy and flavoursome. Burgers were ok, nothing special."
• "Revisit 21/07/23 My wife and I went last night and both ordered the monster burger meal. It’s a real shame that they have made the burger smaller, even the bun has changed."
• "The £10 wrap we got had more meat than that. The wrap is now full of fries now with barely any meat."