Pizza Hut Reviews Summary

Ordering System

Pros:

• "The online ordering at the table is very convenient."
• "Much better now that you can pay using the app."
• "Good job my daughter could use the order app."

Cons:

• "The new system of ordering."
• "Everything else was quite poor, the service, the new system of ordering, customer service."
• "Poor state of affairs. This place lacks consistency. Ordering through the app is a joke."
• "Staff don't even talk to you, everything is via an app."
• "Not what I expected at all!!! We were told, despite actually being sat at a table we had to use an online app to order."
• "It was frustrating having to order via their website rather than just telling a waitress what you would like."
• "Also an app to order from table that doesn't work and slows everything down."

Service

Pros:

• "Fast and friendly service with good food."
• "Staff was excellent, food not so much for the money."
• "The service from the girl looking after our table was above and beyond any expectations I ever have."
• "Impressed by the service, they try to anticipate your questions, and explain everything to you very clearly."
• "Exceptionally friendly and polite staff."
• "Staff were wonderful - thank you Pamela."
• "Staff were friendly and helpful when explaining the current COVID procedures."

Cons:

• "Very, very disappointing."
• "Unfortunately the service wasn't great."
• "Service was slow."
• "Service quite poor. Had to keep asking for things and trying to catch their attention was pointless."
• "Shocking service while trying to get the bill."
• "Appalling service, teenagers arriving after us getting served before us and we had 2 hungry kids."
• "Honestly the most shocking service i’ve ever experienced."

Food Quality

Pros:

• "The food was really good and on par with others I've been to."
• "The vegan cheesecake was fantastic."
• "Had a lovely meal here with my daughter and granddaughter, I went for the chicken flatbread it was delicious."
• "Food as always was brilliant, I had the buffet, would be rude not to."
• "The food was excellent."
• "The food was great too!"
• "All of the food was delicious and fresh."

Cons:

• "I just think it's really overpriced for what you get."
• "Food was diabolical to the extent of the food was unedible."
• "The pizza was cold and horrible."
• "For a place called pizza hut, you'd hope their pizza was the best thing they sold- spoiler alert.. its not."
• "Pizzas were doughy in the middle rather tasteless."
• "The food was not nice cheap ingredients and ran by teenagers with little to no experience cheap labour."
• "Pizzas were dry."

Price

Pros:

• "Used the meercat 2 for 1, had 2 sides, 2 pizzas & 3 bottomless drinks & 2 puddings, food was good."
• "Used the o2 codes first for kids meals then meerkat code for adults so was really worth the money."
• "The Two's Company deal for £17.99 was excellent."

Cons:

• "£48 for 2 pizza's 2 side's and 3 cokes, is a bit expensive I thought."
• "Stay away 😳food over priced cost me 27 pounds for for 2 melts."
• "Very expensive."
• "Very expensive for what we had."
• "You pay over the top for mediocre food and a stale salad bar."
• "£80 for two pizzas. Quality vs cost is non-existent."
• "The prices were high (for the portion you get)."

Cleanliness

Pros:

• "Instant customer service, kept cleanliness in the restaurant."
• "Restaurant looked nice."
• "Table and seating was clean and environment was overall clean."

Cons:

• "Restaurant full. Waitresses rushed off their feet... the place was somewhat untidy with food on the floor and tables not cleaned to an acceptable standard."
• "The place needs a desperate renovation, the cutlery, the seating, the floor and windows, everything was so mucky and sticky."
• "Service was really slow despite it being a really quiet night. The place was pretty dirty too and the salad bar nearly empty."
• "Not the cleanest of places. Plates have cheesy oily residue on the bottom."
• "Their was food under the tables, when we moved to the next table it was the same!"
• "The place needed a good clean and none of the staff were wearing a face mask."
• "We saw a parent letting their small child pick up slices of cucumber off the salad bar, lick them and put them back."