Pizza Hut Reviews Summary

Service

Pros:

• "The hostess Holly was very friendly, courteous and kind and was great with my little man."
• "We were served quickly."
• "Ordered through the online ordering, help was at hand if I needed it, managed OK, had a fantastic pizza, staff were brilliant and helpful, place was clean and tidy."
• "Once food was ordered service was very fast and food was excellent."
• "Our server, Darcy W, was helpful, reliable and charming throughout the service she provided."
• "We were warmly welcomed by SophieY upon entering the building."
• "We were welcomed promptly at the door and shown to our seats with a friendly efficiency."

Cons:

• "Service was slow, waited 25 mins to get asked if we wanted our bill... No one asked how our meal was or checked in after we began eating."
• "After around half an hour as we requested deserts we had ordered, we were told repeatedly that it would be brought out to us, this never happened."
• "You have to order you food by your phone witch takes far to long."
• "Then we were left without a server to the point that after waiting half an hour, we finally managed to gain someone's attention to place our order."
• "Very poor customer service, tables dirty, no one to collect dirty dishes!"
• "Customer service 1 star- 7 of us waiting at the desk to be served for about 7/8 minutes and we make eye contact with the workers but don’t come to serve us."
• "By far the worst experience I’ve ever had in a restaurant period waited 20 minutes without a drink a table arrived 15 mins after us and got served immediately."

Food Quality

Pros:

• "The food was lovely."
• "It's good for a treat but expensive for what it is. The staff are really nice and you can take home leftovers so is worth going."
• "Had a lovely lunch with family at Pizza Hut. The food and service were great."
• "Superb food and a great range too."
• "The deep dish pizzas we ate were tasty, but very limited menu and the thin and crispy were more like chapattis with toppings."
• "The pizzas tasted fine, chips were nice."
• "The food was good."

Cons:

• "The pizzas at the buffet bar are not labelled so it’s a guess... not good when you choose an ultra spicy slice and you don’t like spiced foods."
• "The salad bar had no actual salad except lettuce & tomatoes."
• "Pizza hut standards have fallen dramatically. I was deeply saddened to learn that their salad bar is basically non-existent."
• "The service was terrible and I ordered a kids meal for my son which was dreadful and like rubber and full of grease."
• "The food didn't taste fresh even though you could see it cooked fresh."
• "Pizza is dry, toppings burnt or dried out (we had pepperoni)."
• "The pizzas were not cooked properly as they were undercooked, really poorly made."

Price and Value

Pros:

• "Good, cheaper priced restaurant, unlimited salad bar, variety of pizzas to suit dietary requirements."
• "Bargain prices for the midweek early menu where I can choose from the salad bar, enjoy some pasta which is one of my fave foods."
• "The place was clean, staff were all very nice... It was reasonable value for money."
• "I was offered the meal deal which actually worked out to be better than buying everything individually."
• "We thoroughly enjoyed the 🍕, will be back soon."
• "Always great food, my son has been wanting to come back for over a year and was so happy to finally get back to his favourite place!"
• "This was a very good experience. We got seated quickly even though it was busy."

Cons:

• "Would be better with more deal options cos 47 pound for 1 adult and 2 kids using the only offers to make it cheaper is scandalous."
• "The price has really shot up over the year- previously cost £40. It’s now £50 for 2 pizzas."
• "I think the Pizza Hut has great food and tastes nice, but is very expensive and very unhealthy."
• "No refillable drinks so you pay (heavily) for each drink... I love Pizza Hut, but this visit was a bit disappointing."
• "£45 for a pizza to share (14 inch) two started and a refillable drink."
• "The price of food is extortionate £17.99 for a margarita which was a basic margarita nothing special."
• "The prices seem too high now for what you get too."

Cleanliness and Hygiene

Pros:

• "Super clean tables."
• "Fabulous clean pizza hut restaurant, staff were welcoming, friendly and efficient."
• "The place was clean, staff were all very nice."
• "They have a good system set up due to covid. They are guiding customers and also practicing good social distancing themselves."
• "The restaurant staff were very attentive and friendly."
• "The place was clean, staff were all very nice."
• "This was a very good experience. We got seated quickly even though it was busy."

Cons:

• "Whole restaurant felt hectic."
• "Floor was filthy with spilt food and liquid. Staff actually stepped over the mess! Plates dirty. Pizza buffet was nearly empty."
• "Toomuch tomato puree can't wash your hands apart from the toilets. The toilets were filthy."
• "Baby changing area was appalling and bin overflowing with nappies."
• "Place was not very clean and toilets were disgusting."
• "The restaurant was absolutely filthy, I could feel my jumper sticking to the table when I rested my arms."
• "Under staffed, unclean, no soap in the gents toilets. Bits of food all over the floor."