Address: The Leisure Exchange, Vicar Ln, Bradford BD1 5AH, United Kingdom
Phone: +441274721172
Rating: 3.8
based on 132 reviews.
Service
Pros:
"The hostess Holly was very friendly, courteous and kind and was great with my little man."
"We were served quickly."
"Ordered through the online ordering, help was at hand if I needed it, managed OK, had a fantastic pizza, staff were brilliant and helpful, place was clean and tidy."
"Once food was ordered service was very fast and food was excellent."
"Our server, Darcy W, was helpful, reliable and charming throughout the service she provided."
"We were warmly welcomed by SophieY upon entering the building."
"We were welcomed promptly at the door and shown to our seats with a friendly efficiency."
Cons:
"Service was slow, waited 25 mins to get asked if we wanted our bill... No one asked how our meal was or checked in after we began eating."
"After around half an hour as we requested deserts we had ordered, we were told repeatedly that it would be brought out to us, this never happened."
"You have to order you food by your phone witch takes far to long."
"Then we were left without a server to the point that after waiting half an hour, we finally managed to gain someone's attention to place our order."
"Very poor customer service, tables dirty, no one to collect dirty dishes!"
"Customer service 1 star- 7 of us waiting at the desk to be served for about 7/8 minutes and we make eye contact with the workers but don’t come to serve us."
"By far the worst experience I’ve ever had in a restaurant period waited 20 minutes without a drink a table arrived 15 mins after us and got served immediately."
Food Quality
Pros:
"The food was lovely."
"It's good for a treat but expensive for what it is. The staff are really nice and you can take home leftovers so is worth going."
"Had a lovely lunch with family at Pizza Hut. The food and service were great."
"Superb food and a great range too."
"The deep dish pizzas we ate were tasty, but very limited menu and the thin and crispy were more like chapattis with toppings."
"The pizzas tasted fine, chips were nice."
"The food was good."
Cons:
"The pizzas at the buffet bar are not labelled so it’s a guess... not good when you choose an ultra spicy slice and you don’t like spiced foods."
"The salad bar had no actual salad except lettuce & tomatoes."
"Pizza hut standards have fallen dramatically. I was deeply saddened to learn that their salad bar is basically non-existent."
"The service was terrible and I ordered a kids meal for my son which was dreadful and like rubber and full of grease."
"The food didn't taste fresh even though you could see it cooked fresh."
"Pizza is dry, toppings burnt or dried out (we had pepperoni)."
"The pizzas were not cooked properly as they were undercooked, really poorly made."
Price and Value
Pros:
"Good, cheaper priced restaurant, unlimited salad bar, variety of pizzas to suit dietary requirements."
"Bargain prices for the midweek early menu where I can choose from the salad bar, enjoy some pasta which is one of my fave foods."
"The place was clean, staff were all very nice... It was reasonable value for money."
"I was offered the meal deal which actually worked out to be better than buying everything individually."
"We thoroughly enjoyed the 🍕, will be back soon."
"Always great food, my son has been wanting to come back for over a year and was so happy to finally get back to his favourite place!"
"This was a very good experience. We got seated quickly even though it was busy."
Cons:
"Would be better with more deal options cos 47 pound for 1 adult and 2 kids using the only offers to make it cheaper is scandalous."
"The price has really shot up over the year- previously cost £40. It’s now £50 for 2 pizzas."
"I think the Pizza Hut has great food and tastes nice, but is very expensive and very unhealthy."
"No refillable drinks so you pay (heavily) for each drink... I love Pizza Hut, but this visit was a bit disappointing."
"£45 for a pizza to share (14 inch) two started and a refillable drink."
"The price of food is extortionate £17.99 for a margarita which was a basic margarita nothing special."
"The prices seem too high now for what you get too."
Cleanliness and Hygiene
Pros:
"Super clean tables."
"Fabulous clean pizza hut restaurant, staff were welcoming, friendly and efficient."
"The place was clean, staff were all very nice."
"They have a good system set up due to covid. They are guiding customers and also practicing good social distancing themselves."
"The restaurant staff were very attentive and friendly."
"The place was clean, staff were all very nice."
"This was a very good experience. We got seated quickly even though it was busy."
Cons:
"Whole restaurant felt hectic."
"Floor was filthy with spilt food and liquid. Staff actually stepped over the mess! Plates dirty. Pizza buffet was nearly empty."
"Toomuch tomato puree can't wash your hands apart from the toilets. The toilets were filthy."
"Baby changing area was appalling and bin overflowing with nappies."
"Place was not very clean and toilets were disgusting."
"The restaurant was absolutely filthy, I could feel my jumper sticking to the table when I rested my arms."
"Under staffed, unclean, no soap in the gents toilets. Bits of food all over the floor."