Address: Unit WM09, W Quay Rd, Southampton SO15 1QF, United Kingdom
Phone: +442381112035
Rating: 4.4
based on 148 reviews.
Service and Staff
Pros:
"Especially Martina is very friendly and kind."
"The staff were very friendly and checked up on us a lot."
"Maria was our service host and was friendly and welcoming."
"Amazing pizza, really friendly staff and great value for money!"
"Their authentic sourdough pizza was a delightful surprise, and the service was warm and inviting."
"Food came quick, the service was brilliant- allowing us extra time and offering a smile at every meeting."
"The service when trying to get the bill can take a while but I love this place and would recommend it to anyone."
"The service was faultless and we were very well looked after by our waiter."
Cons:
"However, the fact that a 10% 'optional' service charge is added automatically in the bill is disgraceful."
"Not good impression of the staff who did not seem to like the amount of customers they had."
"So loud!! The sound of cutlery being washed, if there was music you couldn't hear it. Service was mediocre."
"Went with my partner with an hour before the restaurant closed, the whole experience felt very rushed."
"The owners should put the effort and time in training their staff. Lack of experience and knowledge was clearly seen."
"I love this place but it has really gone down hill. The last two times I have visited were very disappointing."
"The food was incredible, sadly the staff were not. I think the best way to describe them was efficient."
"The service here was without a smile and missed simple steps like check back and even asking if we wanted more drinks."
Food Quality and Taste
Pros:
"Highly recommended, delicious pizza, dessert, whole staff is great."
"If you want an affordable sourdough pizza Franco Manca is the place. The service is fast, the food is fresh and delicious."
"Great pizza for an equally great price. The pizzas are fresh out the oven, with a perfect base and flavourful tomato sauce."
"The pizza is great value for money for what you get. Everything is freshly made. Naturally fermented dough."
"Delicious pizza and at an amazing price, the desserts are also simple but very nice with what they do."
"I had an incredible experience at Franco Manca last Sunday evening! Their authentic sourdough pizza was a delightful surprise."
"As an Italian, I can say that at Franco Manca you will eat a proper pizza."
"We got the Bundle of 2 pizzas, a side/starter and two dips for £26 from Deliveroo. Everything was top standard."
Cons:
"Pizza made the Neapolitan style with high quality ingredients. However, the dough is always a bit chewy."
"Some tables can be slightly cramped, but we had booked in advance and found it to be fine."
"We had two vegan pizzas to takeaway and we were pretty disappointed. The pizzas were cold when we got them."
"To begin with, let's just say that the pizza you will eat here is not an Italian pizza."
"The pizzas though were very thin on toppings and lacked flavour. The sourdough base was stodgy and had no taste."
"Ordered the meat special and as stated on the menu the Mozzarella was not cooked. But was basically borderline frozen."
"Usually amazing place to eat but this evening was way below par, ordered the meat special and the Mozzarella was not cooked."
"The pizza was undercooked and soggy, my partner had a garlic bread for starters which you couldn't taste any garlic, just an overload of rosemary."
Value for Money
Pros:
"Great pizza for an equally great price."
"The pizza is great value for money for what you get. Everything is freshly made."
"Delicious pizza at an amazing price, the desserts are also simple but very nice."
"Absolutely delicious sourdough pizza every time. This is by the far the best pizza chain restaurant there is and it's very good value for money as well."
"Fantastic and authentic local pizza joint. Best place to go if you want a proper, traditional pizza. Really good pricing too."
"Really friendly staff who joked along with our group and made us feel welcome. At £16 a head including a good tip I could not fault food, service, price or atmosphere."
"Great restaurant, I love coming here and I will keep coming back! I recently went on my birthday and the waiting staff made my meal very special, they were very kind and gave me some cake to finish with."
"The prices at Franco Manca are reasonable, considering the quality of the food and the overall dining experience."
Cons:
"However, the fact that a 10% 'optional' service charge is added automatically in the bill is disgraceful."
"The homemade lemonade is a must, though it's a little on the pricier side, but is worth a try."
"Less than 5 minutes later without having proper time to read the menu we were rushed for our food order, the food was very good which is about the only positive about this review."
"The waitress greeting people was rude and didn't even show us to our seats. Took 10 mins for someone to come take our drinks order."
"Had I been told the wait was 45 minutes (not 20/25 mins) I probably wouldn’t have ordered."
"Being a pizza addicted living in the UK could be a big issue but thanks to Franco Manca in Southampton I can say I never feel too distant from home."
"No one can compete with Franco Manca in Southampton. Is it also 10 times better than Baffi."
"Would have been nice to book a table but we were lucky enough to arrive when a table was free. Good service and great pizzas, mine was a little burnt on the bottom but didn't really affect the overall taste."