Pizza Hut Restaurants Reviews Summary

Staff Service

Pros:

• "The staff were really nice and explained how to use and buy the food."
• "Very friendly service."
• "The staff were brilliant, friendly and professional."
• "Staff were lovely and kept checking on us to see if we needed anything."
• "Such a nice waiter called Shade. She is was so friendly to us."
• "Staff were so helpful and friendly."
• "Staff were very friendly and helpful."

Cons:

• "Staff not wearing hair nets. Server's coughing quite literally over food."
• "The staff were racist they had different behaviour towards non white people."
• "When me and my wife got there we had to wait 10 minutes to get seated whilst 4/5 members of staff were having a little gossip."
• "Service is slow and staff are often just gathered by the register having chats and gossip."
• "It felt at times that I was on the film set from Shaun of the dead as the majority of staff were moping around and looked like corpses."
• "We also heard members of staff being quite rude and blunt about other customers as we sat near the entrance."
• "Almost no service, my partner had to get up and find someone every time we needed something."

Food Quality

Pros:

• "The food was good and they even had pizza for my vegan daughter."
• "LOVED the free salad bar and refillable drinks with LOTS of choices... 😃😃"
• "The food was really nice the pizza nice and fresh, very tasty."
• "Food was very quick, and delish, lovely pizzas and side dishes; GREAT value for money...!!"
• "We ordered a pizza each and unlimited salad (both were actually really nice)."
• "The food was excellent with really big portions and a variety of different dishes to choose from."
• "The food was awesome with a great selection."

Cons:

• "The salad bar was really disappointing too. Didn’t seem fresh."
• "All of our food was stone cold, and mostly burnt even the cookies!"
• "The salad tomatoes were soggy not fresh the 2 pasta choices were terrible."
• "When it finally arrived it was wrong, and when they brought out replacement pizza it was very disappointing."
• "Disgusting food no taste."
• "The pizzas arrived after an inordinate amount of time with exceedingly limited toppings: the most disappointing was the lack of cheese."
• "Buffets are great always great choices however one time I ordered off the menu the ribs overly priced and was disgusting came out freezing."

Cleanliness

Pros:

• "The restaurant was clean."
• "The cleanest and friendliest Pizza Hut we have visited."
• "Overall, a very clean restaurant with delicious food."
• "The food was hot and fresh and all buffet areas were clean and tidy."
• "The restaurant was well presented and clean."
• "Clean tidy resistant."
• "Clean tidy resistant with fast polite service."

Cons:

• "The restaurant put their lights off whilst we were trying to eat the mediocre food as they were in a hurry to shut."
• "The restaurant was filthy."
• "The tables and seats of the restaurant very dirty."
• "The area around the buffet was not very tidy and the food didn't appear very attractive."
• "Tables were dirty and people were being seated at them I was shocked."
• "Wouldn't have expected sticky seats."
• "Lots of plates were dirty and had leftover food which was dry or wet."

Value for Money

Pros:

• "Came two just over £30 for the two of us."
• "Kid friendly restaurant, with salad bar easily accessible, refillable drinks and ice cream machine."
• "There was sooooo much food for such a fantastic price."
• "Great value 👏 tried loads of different pizzas 🍕 that wouldn't have if had a set meal."
• "The unlimited lunchtime buffet was a fantastic deal."
• "Can really recommend the lunch time buffet."
• "Although the buffet offers good value for money."

Cons:

• "For me was shocked when I saw bill to pay 18.20 just for pizza and coca cola with cost over 5 pound!!!!"
• "The food is too often overlooked, hard, and cold."
• "Its not fun anymore as its all table service. Salad? Don't even go there. Although prices are still sky high."
• "Most of the time pizza hut put lots of cheese on the pizza however these pizzas were skint of cheese."
• "Food took 1hour.45mins to come, food was burnt to a crisp."
• "The quality of food just didn’t seem up to standard, especially considering the price."
• "Pizza was a bit too dry and we would not pay a full price for it."

Ordering Process

Pros:

• "Ordering was super easy on the app."
• "The staff were friendly, although we didn't have much interaction as we used the 'qr' code as advised to order and pay, which worked without any issue once the free WiFi was logged into."
• "Very geared up for covid."

Cons:

• "Absolute chaos app which was difficult to use."
• "No pizza ready. People waiting around kitchen for food to come out."
• "Never had any restaurant tell guests to serve themselves like that before."
• "Sorry Guys but need to be blunt, can only order on the app."
• "No longer offering waitress service, you are seated then have to go to the till to order."
• "Absolute shocking service, half hour wait to be served."
• "The app you order on is not the greatest."