Immigration Advice Service Reviews Summary

Cost and Value

Pros:

• "And did I mention the costs? Very reasonable and well worth it."
• "Please contact him If you need help. you will know It's good value."
• "We took some legal advice on a visa from IAS over a 1hour call with a solicitor. It was a very good experience, totally worth the cost."
• "The charge is also reasonable. In particular, I like the arrangement of a fixed charge for the whole package of services."
• "It's also money well-spent."
• "The knowledge gained coupled with training delivered at a good pace."
• "Those training has been educative, informative and great value for money."

Cons:

• "I wasted £150, which is a lot of money to me."
• "The biggest slap in the face was having to pay a £12 postage fee."
• "Charged me 150 GBP and call lasted about 7 minutes...6 minutes was just confirming my information and 1 minute of just telling me my only option is marriage."
• "£150 later, the lawyer told us the exact thing we knew from Google free of charge."
• "The session barely lasted 35 mins.. for £200. I feel like I got ripped and didn’t get advice worth the price."
• "To add to this, it's cost us over £1100."
• "I was scammed. I paid for 2 hour consultations £350 and didn't receive anything."

Professionalism and Expertise

Pros:

• "Charity Mapfeka was assigned to my case. I was very pleased with our long conversation."
• "Immigration lawyer Phyllis Dennis was friendly, informative, and very knowledgeable."
• "Dina Modi was very informative and knowledgeable about what laws and processes would be needed for my immigration situation."
• "IAS provides highly expert and professional advice particularly in immigration issues."
• "I can definitely feel that IAS has a strong experience in dealing with visa applications."
• "Harinder Sond was very professional, knowledgeable, warm, friendly and responsive."
• "Marie Nguekam was our lawyer for my immigration matter dealt with by IAS. She was efficient and kept us up to date."

Cons:

• "Extremely disappointing experience from beginning to end."
• "Both the fiance and spouse visa was one of the most stressful experience I have ever had to endure in my life."
• "The advisor basically read to me the visa guidance PDF handbook provided for free on the UK Gov website, and was not helpful for much else."
• "Our immigration lawyer Grace Matthews took days to reply to us."
• "Unfortunately my partner and I trusted IAS to advise us on the visa process. They gave us inaccurate advice about the timings of our visa application."
• "I had my interview with Ruth Millen, not professional at all."
• "Phonecalls would never be returned."

Customer Service and Responsiveness

Pros:

• "If we need to, we would use her services again. Highly recommended."
• "It wasn't rushed and she went through everything in fine detail."
• "Immigration Advice Service & Taylor-Jo Edwards were really helpful and patiently to resolve all my doubts!"
• "She answered all my calls, and revert all my e-mails promptly WITHOUT fails and her answers were all concise and comprehensive."
• "After purchasing the package, Houri sent me several follow up emails and details regarding my case worker."
• "She would contact me or my partner if the Home Office would need anymore information from me."
• "She listened carefully and provided a clear summary of my options going forward, and was very responsive to my few follow-up emails."

Cons:

• "I am very disappointed with the situation."
• "Very disappointed."
• "The worst, not recommended at all."
• "IAS has consistently failed to keep its commitments to its own Clients' Charter."
• "Emails would go unanswered again for up 3 or 4 weeks at a time."
• "We had been calling and emailing but nothing."
• "They've delivered the absolute bare minimum levels of service throughout our dealings with them."