"From start to finish the customer service was incredible, whoever I spoke to on the phone was lovely and the two men who greeted me were very welcoming."
"Always find the staff friendly and professional."
"The team here were incredibly helpful and quick to resolve an issue for me, fitting me in even on a busy day."
"Very decent service from the guys at Longwell Green. No fuss, done quick with no hidden charges."
"Excellent customer service from these guys! They do a great deal on mot and full service and explain what needs to be done."
"They were extremely understanding and helpful. Could not fault the staff at the longwell green branch. Especially Nathan and Matthew."
"Staff were very pleasant keeping me informed of the progress of the fitting."
Cons:
"They are liars, and will try to get as much money out of you as possible."
"I felt very awkward and that I was an inconvenience to them."
"Attitude of mot inspector Phil I believe he's called is atrocious shouldn't be allowed anywhere near reception."
"Unfortunately the other guy in a reception do things as selfish, finished the retest him asked to pay more and was very rude saying 'I am the boss' 'I decide everything'."
"This time there was absolutely zero customer service or courtesy from any member of staff."
"I honestly have never been so disgusted by how little customer service this certain member of staff had."
"They don't seem to be happy to see you."
Booking and Appointment System
Pros:
"Very easy website to use for booking MOT and payment with an email reminder which is always welcome."
"Called at 2pm and booked an appointment for 2:30pm the same day!"
"Website clear and easy to place order for two new tyres, plus luxury of a timed appointment."
"Very easy website to use and book the car in for MOT and service."
Cons:
"Seems a waste of time booking a time slot to wait longer than any other drive-in garage appointments."
"Abe to choose an appointment time but only told how long the job would take when dropping off my vehicle, in fact took longer than I was told."
"Booked and paid on-line in advance of the appointment... Arrived half hour prior to booking to be questioned as to why I was there?"
"Booked for two tyres over the phone came to my appointment and was told I wasn’t booked in."
"Booked a slot for 2pm, arrived just beforehand. Asked how long it would be, told an hour and a half, came back after an hour and 45, let someone know I was back, was ignored for another 45minutes."
"Very poor service. I ordered 2 tyres on line and was given a time and day for fitting. When I turned up I was told the tyre machine had broken."
"I've booked and paid online, last week, for a master service and MOT. Yesterday at 8.30 dropped the car and I was told to wait for their call. I did not receive a call all day."
Quality of Work
Pros:
"Tyres appear to have been fitted properly."
"The price was excellent."
"Really quick and fixed my car!!"
"The fitting and tracking was carried out to a high standard."
"The work itself was performed to a high standard."
"The staff were professional and kept me informed of what additional work was required (thankfully not too much), and the work itself was performed to a high standard."
"Great booking system and the second time I have used F1."
Cons:
"Rip off merchants stay well clear failed my van on apparent MOT failures."
"Charged extra for rear/front wheel alignment, 'if it was needed'. Yet no evidence of if it was needed, was provided."
"Not keen on the quality of their tracking and balancing work."
"Pretty awful experience. They dented alloy wheel when changing tyres."
"Dont bother they charge way too much. Took my car here for peace of mind and they didn't change brake fluid or the cooler water."
"When I checked the invoice, I’d been charged for the air con, which now doesn’t work anymore when it was working perfectly fine."
"They also overtightened wheel bolts with such force, I nearly sheared the locking nut when trying to undo them."