Sam's Tyres Reviews Summary

Customer Service

Pros:

• "The staff at Sam's were ace, from the lady at reception who was up and down like a yoyo and answered the phone after one ring every time to the mechanics who showed me exactly what they were doing and why."
• "I can only tell you about the only person who I had contact with, which was the young girl who deals with customer on the phone and in reception area(sort of). She was very polite informative and helpful."
• "I went for my car for MOT, there was a very helpful young lady named Habeeba."
• "The lady that runs it is very professional and helpful."
• "Super quick service and the young lady can dealt with utterly lovely."
• "Very helpful team led by one of the most polite young ladies."
• "Everyone is just so helpful, honest and professional."

Cons:

• "Not a great experience overall."
• "None of the people from there has anything in common with customer service!! No organisation at all!"
• "Found the guy who changed the tyre very abrupt and rude."
• "Their attitude stinks and they are definitely taking advantage of young women."
• "Horrible horrible experience and disgusting customer service by the female desk person."
• "The person who was dealing with me was very unprofessional."
• "Unprofessional staff, wasted money and time."

Quality of Work

Pros:

• "The job was done very professionally and quick... Also the price of the job was really reasonable."
• "Great customer service from Jay who fitted the new tyres to my expensive brand new alloys with care and consideration."
• "Had 4 tyres and 4 wheel alignment done here today on my Audi A3. Price was low and service was excellent."
• "I have wheels that are painted the exact shade as the bodywork on my car and they took great care not to mark my wheels."
• "I was pleased with the service I received it was very busy and as I was watching the staff I could see that they was working extremely hard fitting new wheels and tyres."
• "Needed 2 second hand tyres for my Toyota. Got good quality for cheap price."
• "I highly recommend Sam's Tyres."

Cons:

• "Chaos. In spite the fact that they replaced my car tyres, I got blocked for 25 minutes."
• "SO DON'T GET WHEEL ALIGNMENT HERE THEY WILL MESS UP YOUR CAR."
• "Put brake pads in back to front. Lost my lock in wheel nut and were very aggressive towards me when I tried to talk about it."
• "But with no solid evidence and their dishonesty I am now left with an unsafe and undrivable car."
• "They have lost my locking wheel nut and stolen change and other things from my car."
• "I’ve been using them for years but this was the last time. I needed used tyres to pass mot. Paid 245£. They put 1 tyre on the rear that didn’t pass mot and two different winter tyres on front resulting in car shaking."
• "Top Garage prices, but the quality of work very poor and on top of that very arrogant and superior attitude."

Price and Value

Pros:

• "Great Garage, really friendly, great prices!"
• "Service was first class."
• "Very good price for full service."
• "Always happy to support a newly opened independent business in Bristol especially when the service is so good - and the price is amazing too!"
• "Would definitely recommend this place to others. Well done guys keep up the good work."
• "Quick fitting, friendly service and well priced and their part worn tyres are good quality so can't really ask much more than that."
• "They had a huge selection of part worn (barely worn tbh) tyres."

Cons:

• "Scammers - avoid unless you're only looking for the cheapest possible used tyres."
• "Very disappointed. Sam's tyres (more like dogs tyres) recently replaced my front tyres."
• "Purchased a PART WORN TYRE... the so say better part worn tyre I purchased had 3 inside repairs and a puncture."
• "Its not fair what you are doing and this a serious Health and safety breach."
• "Sam tyre MOT is fraud they will fail you so that they can sale you extra staff they have in their stock that you don't need."
• "AVOID AT ALL COST, SPEND YOUR MONEY ELSE WHERE."
• "They quoted me 15pnd a tyre on the phone and in person they sed 20pnds after seeing my car."