YO! Southhampton WestQuay Reviews Summary

Customer Service

Pros:

• "Moreover so lady in green was very polite and customer service is pleasant."
• "The staff were excellent, friendly and very helpful."
• "The staff are great!"
• "All that said, the service was great."
• "Went with my partner yesterday lunchtime, servers were very helpful and we were seated quickly."
• "Great first time experience and which was complemented by Rosa who gave us great service."
• "Great service as well."

Cons:

• "Good covid measures too but the staff are overly cautious and anxious, beyond the guidelines and are jumping down the customers' throats a bit."
• "The staff were attentive but were VERY in demand as the WiFi had gone down and no-one could order via the app."
• "Absolutely diabolical place, sushi bland and overpriced, menu super limited and when I asked staff for a real menu as I didn’t want to order via the app they acted like I killed their cat."
• "Been sitting here for 30min and haven't been offered a drink yet."
• "Assistant Manager was a miserable cow with a poor attitude."
• "Miserable waitress, refused to go and get ice for drinks, refused to get kids a fork, very stroppy attitude."
• "Honestly, I can't explain how terrible the service was. Waiting for over 15 mins, I wasn't even acknowledged, disgrace."

Food Quality

Pros:

• "The Korean fried chicken and yo!fries are my current favourites, I would definitely recommend."
• "The food as usual was excellent and arrived quickly."
• "Affordable sushi and small Japanese dishes."
• "Delicious food, especially the Korean chicken."
• "The only good and credible thing about this restaurant were the noodles and the rice, which were filling and tasty."
• "The quality of the food is at an excellent standard, with the essential softness of the rice being spot on."
• "Tasty, fresh sushi."

Cons:

• "Bang average sushi for a premium price, no real difference to supermarket sushi."
• "The food was cold, slimy and sloppy. The sushi was mushy and tasteless, didn’t taste fresh."
• "The beef teriyaki is now bland and chewy, the dynamite roll was fridge cold and unappealing."
• "Come on a ramen with the noodles made with italian pasta. Shame on you."
• "The food was cold and my vegetable chahan was just rice, soy sauce, and a few pieces of carrot."
• "Small and expensive portions that aren't even of a good quality."
• "Unfortunately my teriyaki chicken was really dry and tasteless."

Ordering System

Pros:

• "All had to be ordered online but very efficient."
• "The ordering & drinks ordering couldn't be easier."
• "The ordering online is also helpful because you can see how much you're spending, without waiting for a final bill."
• "We ordered through the app and found it very easy and straight forward."
• "Quick service. Easy to order."
• "You can take from the belt or order through the stuff on hand."
• "The COVID19 arrangements were explained and the ordering process and paying on-line was easy to use and worked well."

Cons:

• "You can only order through the website which is just really annoying."
• "Appalling. They had gone QR code only, half of the basics were off the menu."
• "Not the biggest fan of ordering it online while at the table, as the website always breaks down when I try to make an order."
• "Ordering system unnecessarily difficult and would be helpful to have a full menu in front of you."
• "Scanning the QR code to order was not straight forward, we selected our items, then the web page expired."
• "We spent 25 mins trying to order through the ridiculous QR code/website only for the whole lot to crash right at the end."
• "I really don't like the new system. Food is served via the belt only if you ordered it on your phone and pay in advance."

Ambiance & Cleanliness

Pros:

• "Extremely exciting for my granddaughter as the food arrived on the conveyor belt."
• "The novelty of picking it off the conveyor never gets old."
• "Had a wonderful time, was in awe of seeing a conveyor belt."
• "The booths are very nice, but don't expect to sit in one on a busy day/time."
• "The food is presented really well."
• "Very accommodating for family's (great little kid chairs that Bolt to the table)."
• "Our table was perfect with a space for the buggy."

Cons:

• "The sit down tables are not appropriately sized for carry cots either."
• "Absolutely filthy. Not coming back."
• "Everything is so dirty and sticky. They don't seem to wash the floor ever neither the tables and baby highchair absolutely disgusting."
• "Seated at the end of the broken belt, felt like we were sat in the employee break room."
• "Everything on the menu unavailable, the place looks dirty from the tables to the plates on the conveyor belt, food looks unsafe to eat, presentation is lacking, not enough sharing platters on the menu and prices are way too high, hot food is just reheated in the microwave!"
• "The food was ok..however the plates where the food is served are dirty!!"
• "It wasn't a restaurant feeling."

Accessibility

Pros:

• "Love this place the food is amazing, when we've been the wheelchair space is usually empty so no waiting time."
• "Very accommodating for family's (great little kid chairs that Bolt to the table)."
• "Our table was perfect with a space for the buggy."

Cons:

• "Not very wheelchair accessible as far as seating goes."
• "After 5 mins I was told someone would be with me shortly to take my order, when the lady arrived she served another person behind me in the queue."
• "The survive was very slow and inattentive, we kept having to ask to for thing that should have been on the table."
• "Limited waiting staff too so took ages for her to come back to us."
• "It still takes an age to get someone's attention to place an order is difficult."