The Vanilla Pod Bakery - Luxury Wedding & Celebration Cakes Reviews Summary

Customer Service

Pros:

• "The communication throughout the whole process was fantastic."
• "Always a quick response when you make contact."
• "Pia was friendly from the first moment"
• "She send us an update just before the wedding and replied quickly to emails."
• "You’ve been so lovely throughout on the calls we’ve had and over email."
• "The team at Vanilla Pod Bakery were great. Very responsive and easy to communicate with."
• "From the very first phone call until the product was safely delivered (and even beyond), the customer service experience with Vanilla Pod Bakery far surpasses most businesses I deal with!"

Cons:

• "I have, perhaps harshly, given 4 stars because we had wanted a more rustic look and this was just too perfect!"

Cake Design and Taste

Pros:

• "creating the most perfect wedding cake"
• "The cakes themselves were pieces of art, the bespoke designs absolutely blew me away and the flavours were divine!"
• "The cake was visually stunning and delicious to eat!!"
• "It matched the brief exactly and worked perfectly with our theming"
• "The cake was beautiful, full of flavour and had extra lemon cream as per the brief."
• "Both flavors tasted truly incredible."
• "The sponge and filling were genuinely delicious and not too sweet."

Cons:

• "The only challenge we faced was finding enough people to share it with."

Delivery and Packaging

Pros:

• "Delicious cakes enjoyed by all. Delivery with a personal touch made it even more special."
• "The delivery service was also great, right on 12 as promised."
• "Cupcakes delivered on time as promised and in a very well packaged way so they could be transported."
• "arranged to deliver them on my friends birthday, so they weren't late"
• "I was kept informed on progress, and the finished product was delivered on time."
• "Really appreciate the update on the schedule for delivery"
• "Pia kindly sent us an update the morning she delivered them to let us know when mum would receive them."

Cons:

• "My only sadness? All the salted caramel ones were gone by the time I got there!"