Formula One Autocentres - Gloucester Reviews Summary

Customer Service

Pros:

• "All staff at the Gloucester branch are friendly and helpful and know their stuff."
• "Brilliant service they were efficient with the time they gave to wait and wonderful staff happy and friendly."
• "Both the manager and this technician are experts in what they do. Thank you Merrick and Chris for an excellent MOT and Service and also for your advice on the tyre pressure."
• "Had MOT and master service done yesterday at the Gloucester branch. Yet again I have received excellent friendly customer service."
• "First class service. reception and management very helpful."
• "First time user of F1 but have to say the service was excellent, staff were friendly and helpful."
• "The staff were very helpful and professional and they worked hard to get my car fixed in time for my shift."

Cons:

• "Absolutely shocking customer service. Attendant was entirely disinterested."
• "Customer service lacking and didn’t get another service that I requested and was lied to about it being done."
• "I would have at least expected a courtesy call to advise me. The gentleman on the phone couldn’t have sounded any less interested to be honest."
• "Not sure where my previous review has gone but want to review again - had a cv joint repair here on last MOT. Recently had issues with my car so took to a garage in which he told me they hadn’t secured with the metal clip they were meant to and instead used a CABLE TIE!"
• "Booked online for aircon recharge, payment taken booking confirmation for am appointment. Drove 35 min got there 9.50am Sunday morning. Only to be told they can't do it today because they are fully booked."
• "Service was as expected but the public areas (especially the customer lounge and toilets) were in an appalling condition and looked as if they hadn’t been properly cleaned in years."
• "I was lied to. I was willing to pay for a service then I was lied to about it being done and about it being on the house as I’d been messed about."

Booking and Scheduling

Pros:

• "Booked online to get my front two tyres replaced. As long as you know what tyres you need,the process is easy."
• "4 tyres fitted at the correct appointment time and also within the time I was told the job would take."
• "MOT day. Excellent customer service today."
• "Had my corsa booked in for mot. Booked online which was easy to do."
• "Purchased tyres on line and printed out appointment date and time for fitment."
• "Easy online service, staff informed me that the product purchased (tyre) was not suited to my vehicle and offered appropriate replacement which was in stock."
• "MOT & FULL SERVICE on my 2008 Peugeot 107 🚙 very satisfactory."

Cons:

• "Booked tyres online for 930am. Arrived 920 was told it would be 1hr30mins until completion... I finally got out of there 2hrs45mins after my original apt time."
• "Booked Mot for Monday online at 0900. Arrived for Mot and was told these don't do Mot on Mondays."
• "17th June 2018 With only two staff on. There is simply not enough staff to get the work done."
• "Booked for Saturday. Arrived but there were no tyres."
• "Booked in my van for an mot booking drop my van off and returned home 30 minutes later received a phone call informing me they couldn’t do the mot."
• "Asked for callback when tires were in but they said they couldn't."
• "2nd time car was booked for tyres and MOT online. Turned out they stopped doing MOTs at this centre but they never informed me and the tyres hadn't arrived."

Quality of Work

Pros:

• "The owner pinpointed my car’s issue when I talked him through the details of the previous repairs."
• "I have been using Formula 1 Gloucester for many years, taking My Daughters, My Wife's and my Car for Their Yearly Mot and to have any Mechanical Problems fixed."
• "I regularly use Gloucester F1 centre for tyres, MOT and servicing and have always found them to be helpful, upfront and honest."
• "Every time we have used them we have been very pleased."
• "Have since checked the torque settings on the wheel nuts and they are correct."
• "If you are ever unsure on anything they will always explain in detail what the issue is and what is required to get it sorted."
• "Had my mothers 1998 CLK MOT'D last week, car passed with no major issues."

Cons:

• "They obviously didn’t test drive my car because they changed the parts of different bits that did NOT solve the issue of her car."
• "Terrible, bought two tyres online, had them fitted and they had fitted two different brands and the wrong size tyres."
• "Very bad service! First time when I was there to change my tyres they damaged my side sill."
• "Extremely untrustworthy, AVOID. went to get new brakes and disks on all 4 corners, drive straight home to fine one of them was practically on fire it was so hot."
• "Went in for 4 tyres and they told me I needed my tracking adjusted... I have now had to take the car somewhere else and pay for another tracking adjustment."
• "Drove my car home was able to hear rattling around the engine which was odd as I gave the car with no nose or problems!"
• "This business is a disaster. I had an auxiliary drive belt changed here and the new one ripped apart within a few months."