Fratello's (Swindon) Reviews Summary

Food Quality

Pros:

• "The steak was cooked to perfection and the whole dish was just great on the palette."
• "Genuinely good, authentic Italian pizza baked in a wood fired oven. Really quite divine!"
• "The food was sensational - we had lasagne, tagliatelle with mushroom and prawns and a tomato based seafood tagliatelle which were all great."
• "The food was tasty, creative, and inspiring."
• "Bruschetta, Calamari, Seafood Risotto, Seafood Linguine and Tiramisu, all wonderfully cooked, plentiful, good value for money and utterly delicious..."
• "The food was amazing quality and absolutely delicious... The most impressive part was the portions! They were massive."
• "Great tasting food, my friend said it was the best lasagne she'd ever eaten."

Cons:

• "Pizza was uncut and had to use knife to cut it. Pizza wasn't cooked. The base of the pizza was soggy."
• "Every single order has been late, wrong, and low quality."
• "Something was off in the ingredients! Diarrhoea and vomiting started and still getting stomach pains."
• "The dish bore no resemblance to our first experience."
• "Seafood risotto and seafood tagliatelle ordered. Both slightly underwhelming in flavour."
• "Very, very bland pizza."
• "Four cheese pizza had no taste and seafood linguini was undercooked with no sauce, no taste, no salt couldn’t eat it at all."

Service

Pros:

• "The staff were extremely accommodating and very polite."
• "The employees were warm, and attentive."
• "Waitress was attentive without being in your face."
• "Service was great, really friendly staff who made us feel welcome."
• "The staff could not have been helpful. They were all so friendly & went above and beyond to ensure the night was a success."
• "The staff especially Pila were AMAZING."
• "The staff were amazing and the service was just out of this world!"

Cons:

• "Staff had no idea what they were doing."
• "Poor waitreses, feel for them."
• "Don't bother leaving tips because we don't get anything."
• "We found the female waiting staff quite unfriendly, as if our presence was bothering them."
• "One particular staff member was very rude and ruined the whole night in my opinion."
• "Staff come across as rude every time, the tuts Huff's and sighs when you say you're not ready to order."
• "Awful service. Terrible attitude. Talk to you like you owe them a living."

Ambiance

Pros:

• "Absolutely incredible atmosphere."
• "The ambiance is great very cozy I would say with Victorian walls and wooden table like most of the old school Italian restaurants."
• "The place has a lovely ambience."
• "The atmosphere in the place is nice and relaxed."
• "Definitely highly recommended the atmosphere was great and all the staff had huge smiles on their faces."
• "The atmosphere was great, the decor felt authentic and the restaurant was full of life."
• "Buzzing atmosphere, even with an early table before a show at Wyvern."

Cons:

• "The downstairs room unfortunately has acoustics like a cave."
• "Very poor ventilation and the basement is an awful place, we had to be moved."
• "Worst thing was noise and difficulty hearing friend directly across the table."
• "The staff was over rude as they were not welcoming and did not allow us to sit neither wait in the main area of the restaurant!!!"
• "NOT ACCESSIBLE!! My grandfather is disabled and in crutches and struggled massively getting upstairs, we were unaware of this if known we'd have gone elsewhere."

Value

Pros:

• "Enjoyed the food. Be prepared for good sized portion, you won't leave hungry or disappointed."
• "Dishes are brilliant and the portion are out of our expectation! We didn't expect the portion were quite big, with reasonable price."
• "Lunch time deal is fantastic and they even do it at the weekend!"
• "Price is very good for the size and quality of the food."
• "Pricing very reasonable."
• "Prices are also reasonable especially considering the quality of the food."
• "The '2 meals for £14' offer that's on every lunchtime including weekends, and you have probably the best value restaurant in Swindon."

Cons:

• "And the price is as high as Carluccios but with cheap package and very poor quality products."
• "For the cost of £37 it was way overpriced for the quality of food."
• "They charged £1.50 for ketchup for the children, which is the first time I've ever been charged for condiments."
• "Charging an £8 bottle of prosecco for £30 is disgusting."
• "The food is nice but deer, charged £1.50 for a tiny bowl of tomato ketchup!!"