Sergio's Reviews Summary

Food Quality

Pros:

• "The food is wonderful and the atmosphere is friendly."
• "Both were delectable, and I'm reliably told that the Tiramisu is one of the best she's ever had."
• "The food was absolutely delicious and the service was swift, friendly and personal."
• "Food was very tasty and good size portions."
• "Classic Italian food, excellent ingredients done to perfection!"
• "The flavours were magnificent and I couldn't get enough of it."
• "The food was absolutely delicious!!"

Cons:

• "was served an unripe tomato in caprese which for summer time is not ok"
• "The carbonara was oily rather than creamy."
• "Food below average, regrettable visit."
• "Spaghetti Bolognese tasteless &dry."
• "The food just wasn’t up to scratch."
• "Some of our dishes too salty."
• "The pasta looked and tasted like the dried pasta you get in tescos for 20p a bag."

Service

Pros:

• "Staff is very kind and welcoming."
• "Service was great, very COVID friendly."
• "prompt service"
• "Service was perfect, Sergio himself came around and checked on everyone including personalised chats."
• "Staff were very attentive."
• "Service second to none."
• "Service was very good, staff were polite, respectful, and friendly."

Cons:

• "Manager would have told us he was closing at 2. 30 ordered food at 2 rushing as poor waitress needed to leave to return for her shift at 5 would have loved to stay longer"
• "We sat down and were not even acknowledged for 30 minutes."
• "Blatant bullying of our waitress by her senior."
• "Service was terrible waited ages to be seated even though staff looked at us several times."
• "Service was very haphazard, and our waitress always seemed flustered and confused."
• "The waiting staff seemed a bit distracted and not attentive."
• "Service is super slow, took half hour after being seated to get the menu!"

Atmosphere

Pros:

• "The atmosphere is very romantic, this is such a good date spot!"
• "A very romantic little Italian restaurant tucked away which makes it a real hidden gem."
• "Cute place, tasty food. Atmosphere was fantastic."
• "It's dimly lit, off the main track, with brilliant service and excellent food."
• "Inside, the restaurant is cosy and attractively decorated."
• "It's one of those places with soul, it has an amazing ambient and feeling."
• "A perfect slice of Italy in the heart of Bristol."

Cons:

• "Restaurant was very packed and as we were seated near the bar and kitchen we felt the busy-ness of the waiting staff passing us constantly."
• "Very crowded and I felt a bit uncomfortable as I didn’t find there was much social distancing."
• "they cram far too many people into a very small space meaning our time there was spoilt by loud obnoxious drunks barging into you whilst you were eating"
• "All the while being patronised by the militant staff."
• "Wow, quite horrified how supposed ‘management staff’ treated new waitressig team in front of customers."
• "Avoid the toilets .. were very dirty and nearly burnt my hands on hot tap."
• "Couldn’t order starter because they had a large table coming in and they might want mushrooms"

Value

Pros:

• "BYOB worked well"
• "A bit pricey, but the food was delicious."
• "Prices were extremely competitive."
• "Very well priced."
• "The bring your own wine ability is exactly what we like."
• "Massive vegan menu, lovely house red wine and a very family styled environment."
• "The price is a bit steep but I'm happy with what I got."

Cons:

• "It is obvious from the menu prices and the very poor quality content of the produce / meals that Sergio’s does not recognise quality but wants to achieve ‘super profit’ from its patrons by having an extensive but overpriced menu"
• "The wine could be argued as a little on the pricey side."
• "Wine will set you back £25 for bottle and M&S has better options for £10."
• "starters are extremely over priced and uninspired"
• "Extortionate prices for mediocre food."
• "Over priced being £15 for a vegetarian pizza plus compulsory 10% service charge and £3.50 corkage fee on each bottle including beer."
• "Most main dishes around £20 and quality of food doesn't match the price."

Management

Pros:

• "The staff were wonderful! Sergio was super lovely."
• "Super friendly owner which is always a plus."
• "Sergio himself was charming."
• "Quite impressive how Sergio manages to cram so many folk in and provide such a varied menu while maintaining decent standards and good service."

Cons:

• "Waitress told me the owner keeps the tips!"
• "Owner/manager shouting at staff, uncomfortable to witness."
• "SERGIO KEEPS ALL THE TIPS TO HIMSELF!!! And treats his prospective staff horribly"
• "He was rude and condescending."
• "Avoid this place like the plague, absolute rip off."
• "Food was excellent but owner was very rude indeed."
• "The worst service ever, but also there was a small worm in the water."