Frankie & Benny's Reviews Summary

Staff and Service

Pros:

• "The staff/employees are very friendly and cheerful."
• "The staff very attentive and the food good."
• "Never had bad experiences here, or any of the restaurants for that matter. Staff are always great, the parkgate staff in particular are very helpful and flexible."
• "Friendly and efficient service, well worth a visit and would visit again."
• "Excellent friendly service and food."
• "The service was excellent."
• "Our waitress has been a lovely young girl called Chloe, she is brilliant always happy and goes above and beyond."

Cons:

• "Service was extremely poor compared to our recent visits here they seem that there all new staff here."
• "Waited nearly 30mins before we got drinks."
• "Slow, disorganised service."
• "Service was slightly slow and had to ask for the kids desserts, but staff were really positive and good with the kids."
• "Very poor took over half hour for food to come out."
• "The service was really slow and people were walking out."
• "Poor service from disorganised staff more interested in chatting to each other at the bar than serving customers."

Food Quality

Pros:

• "All very nice, hot and cooked well."
• "I had lasagne which was tasty, friends had a burger & pizza also nice."
• "The food was great and plentiful, and reasonably priced."
• "Had a lovely breakfast here and a gorgeous raspberry lava cake."
• "Their cinnamon waffle is possibly my all time favourite desert."
• "The burgers are still as juicy and the chips are delicious!!"
• "The food was hot, delicious and well presented it was enjoyed by myself and my partner."

Cons:

• "Food was poor, fries were white and not cooked, more like boiled potato, burger bland."
• "Rare steak was well done and couldn't cut it with steak knife."
• "Ribs were just awful! Greasy chips... bbq sauce even didn't tasted like bbq."
• "Lasagne was not straight and half out and bologna had no taste."
• "The double bacon cheese burger I had tasted of nothing but grease and fat, a menu item to avoid."
• "We were served mac and cheese, which had gone off."
• "The food was simply raw."

Value for Money

Pros:

• "Value for money on the Groupon deal."
• "The food is amazing and the prices are spot on."
• "I ordered from the christmas menu which was really reasonably priced at £18.99 FOR 2 COURSES."
• "Good selection on the kids menu, usually it's about four things, but there's had a much larger choice which was good."
• "Frankie and Benny's is always a win, the food options and the cost is always great for a decent evening meal."
• "Good value and delicious."
• "Food is always exactly how we like it, probably why we keep returning."

Cons:

• "Nearly 6 pounds for 2 cokes a bit expensive."
• "Very expensive, although the food was nice, unfortunately the boys didn't get a lot on their pasta dishes."
• "They were charged a £20.90 service charge which they didn't even know what it was for."
• "Overpriced for what it is, which is probably why it was quiet on a Friday evening."
• "81 Pounds for a shared combo that was a fraction of the size in the menu."
• "£65, only had 1 starter and 4 mains, and no deserts, 1 drink each. Poor value."
• "The bill was over 32£ expensive for what you get will think twice before I go in again."

Atmosphere and Environment

Pros:

• "The atmosphere is also lively."
• "Nice surroundings, comfortable place."
• "The atmosphere was nice and relaxed and we felt very welcome."
• "Would recommend for a party."
• "Makes you feel like you're in a real American diner."
• "Nice place, good food, good staff, wonderful atmosphere!"
• "The atmosphere as always was lovely."