Peterstone Court Country House & Spa Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly and accommodating."
• "Were greeted warmly by a very friendly young man called Brad."
• "From Adina at reception to all the staff they all readily went the extra mile to make ours a first class stay."
• "Staff friendly and welcoming, however slightly unattentive to smaller issues."
• "Everyone we encountered was great, and although we don't know everyone's names, we would like to particularly thank Kathy and Suzanne on the front desk, and Calum, Sion, and Millie in the bar/restaurant who really looked after us during our stay."
• "The staff here could not me more welcoming, polite and helpful."
• "The staff were exceptionally friendly and attentive."

Cons:

• "Staff out of 3, 2 were snappy and awkward to deal with."
• "Staff could have been a bit friendlier."
• "Some staff very rude too, patience is the vertu, take a step back...."
• "The manager was just terrible."
• "No positive comments about management."
• "The staff at the bar were not very friendly."
• "Shocking customer service, rude reception manager and staff who do not return your phone calls."

Food Quality

Pros:

• "Food excellent throughout and service great at the outset."
• "Sensational food."
• "Amazing food, especially for people with gluten intolerance and other allergies."
• "Food was delicious, comprised of finger sandwiches (4 fillings each), half a fresh scotch egg, fresh salmon roll and a variety of cakes and followed by scones, clotted cream and strawberry jam."
• "Very impressed with the quality of the food."
• "The food was delicious. We ate at the restaurant on Saturday night and found the food to be very high quality and good value."
• "Food was excellent, staff very friendly and attentive."

Cons:

• "In terms of the cleanliness of the rooms this is where we were let down."
• "Huge food let down. Let's hope it was an off day."
• "Food was average at best not and was not what we were expecting from a 5 star hotel."
• "This meal was nearly £40 per head and it really was not worth £10 to say I was disappointed is an understatement."
• "Breakfast was a let down, small continental choice of meats 1 pastry, cornflakes, Weetabix and granola with yoghurt but it was messy with no spoons to serve yourself."
• "The food was below decent pub grub with a very limited selection - the evening menu was pretty much identical to the lunch menu."
• "The food was very average."

Accommodation and Facilities

Pros:

• "The room was outstanding, the food was delicious and the gin and tonic topped everything off!"
• "The room was spacious, clean and very comfortable."
• "The stable rooms are amazing and really felt special."
• "Rooms were scrupulously clean."
• "Luxury Accommodation, incredible views of Pen Y Fan, an amazing reception room, spa facilities, an OUTDOOR POOL!"
• "Great room with fantastic views."
• "The bedroom was large, with fabulous period windows overlooking the sheep in the fields."