CareCo Southampton Reviews Summary

Staff Service and Assistance

Pros:

• "Very helpful staff. We needed a refund which was sorted in minutes."
• "On arrival was served by Adam. He was very knowledgeable about the product."
• "Adam was fantastic not trying to sell me things but really helping me."
• "Lots of attention was paid to proper assessment of needs."
• "After years in retail too, he is a credit to the sector and your company 👏."
• "I had an outstanding experience from both Adam and Abby."
• "Visited again with my mother... Our advisor Ben Bridger, was very helpful."
• "Adam was very helpful, I didn’t feel at all rushed."

Cons:

• "Secondly, I walked in to showroom to find out that most of the stuff is online."
• "Products were well showcased and staff were happy to show us how things worked. However...We found the store manager to be insensitive."
• "My only complaint is that whoever packed it thought I had Xray eyes. The User Manual had been rolled up and packed in the rollator bag at the bottom of the box."
• "Had a problem when my dad's wheel chair broke and he tipped over in it and they didn't help what so ever, just gave us the makers phone number."

Product Range and Quality

Pros:

• "He got me to try the different sofas and helped me find one that best suited my needs."
• "All electric wheelchairs that I was showing an interest in were full explained in great detail, able to try out."
• "Adam showed me several walkers that may suit and very soon we narrowed it down to 2."
• "Really lovely shopping experience. It was great to try wheelchairs in person rather than ordering online."
• "Great choice of recliner chairs which is what I went in there for."
• "Cannot say enough about the service provided by Steven. Strongly advised me to look at an alternative product."
• "Great service from Ben. He showed us all the options best for my needs."
• "We went to Care Co to decide on either a mobility scooter or power wheelchair. And saw the powered armchairs too."

Cons:

• "When enquiring about specific products I received excellent customer service the knowledge on product range was second to none. It's an overwhelming aspect but the advice and help I received was a relief for me."
• "Great service, but this was hampered by the fact that dark stain wooden seat risers are no longer stocked, and small items are no longer displayed."
• "We were served by Benjamin at the Southampton branch and found him very polite and very helpful. My husband felt comfortable with the delicate way he spoke to him."
• "I walked in frazzled expecting to purchase a scooter hoist and came out feeling cured of my concerns having bought a new scooter instead."