DLG Auto Services Bristol Reviews Summary

Customer Service

Pros:

• "Superb service start to finish! Everyone was personable and professional."
• "The car was picked up by a very polite and knowledgeable employee."
• "All the staff are incredibly helpful & friendly."
• "My car was returned repaired very well and sparkling clean in and out."
• "It was easy to liaise with the office about the logistics of dropping the courtesy car off."
• "They kept me informed throughout and we're very happy with the completed work."
• "Everyone I spoke to was really lovely and helpful."
• "DLG were brilliant from start to finish."

Cons:

• "Workmanship was excellent. But communication was the worst I’ve ever experienced!"
• "Communication, pick up, actual work and drop off were 5 star! Only complaint is we found an (unopened) condom on the back seat!"
• "It has not been a good experience starting with a delay in collecting the car because of computer problems."
• "Initially I was told it would take 1-2 weeks which turned in to 4 weeks without any real justification."
• "The return date was moved 5 times over that period, despite many calls from me explaining that they cost me hundreds by changing dates."
• "AVOID this garage, car been there for the second time and still not fixed just as broke as the first time."
• "I was originally quoted between 5 and 7 days for the repair if my car. It took over 5 weeks."
• "Very poor service. Would not use this company out of choice. Key returned damaged, poor communication throughout."

Quality of Work

Pros:

• "The repair was assessed by the photos previously sent and all parts were pre-ordered to speed up the repair."
• "Absolutely fantastic company. My car was collected on time, the work was done really well, and quickly."
• "Great communication. First class, high quality work carried out for me."
• "No complaints with the work carried out on my car, happy with this."
• "Great job. Scratches totally gone and paintwork well blended."
• "The service by DLG Auto Services has been exemplary from beginning to end."
• "Excellent repair of car damaged in accident."
• "Car was repaired after having a big dent in the back due to an elderly driver didn't realise I had stopped at the roundabout."

Cons:

• "Trim on the car was meant to be fixed still broke fog light cover not clipped together correctly."
• "The panels are different colours, there are streaks in the paint, a dent in the door and scuff marks over the bumper."
• "When the car was painted, I don't think it was in a suitable environment because the new paint caught impurities underneath."
• "The work looks great and the insurance claim business was easy to sort out. My hire car was a small Corsa, but just about did the job!"
• "The repair is good quality and the customer service team were always very friendly. My low score is a result of a complete failure to stick to a planning timeline."
• "The repair is good quality and the customer service team were always very friendly. My low score is a result of a complete failure to stick to a planning timeline."
• "When the car was returned a part was missing, another part incorrectly fitted, some damage not repaired and rear door not aligned."
• "They broke some trims, and again just tried to glue these back in place so I wouldn’t notice."

Courtesy Car

Pros:

• "The car was picked up by a very polite and knowledgeable employee and the courtesy car dropped off."
• "DLG were very good from start to finish. They contacted me promptly and kept me informed by phone, text and e-mail throughout."
• "Very good with communication of car repair. Curiosity car was spotless and fully working, felt like a luxury to be honest."
• "Nice work carried out on my Seat Ateca and I’m very pleased with it. There was a very detailed list of work carried out and that was guaranteed for 5 years. I did have a courtesy car which was clean and had a full tank of fuel."

Cons:

• "One thing I’d like to change is that the courtesy car is not insured by DLG and the insurance commitment falls onto the repair car owners insurance."
• "Good communication from the start about my repair progress, however shame there was no communication regarding the hire car as I was given an automatic when I requested manual and the car was filthy inside with leftover mcdonalds etc."
• "No complaints with the work carried out on my car, happy with this HOWEVER advice would be NOT to use their courtesy car - they provided a car which appeared to be full, before giving back refilled the car to above the miles that it was handed to me."
• "Shortly after reporting the damage to my car to my Insurers, DLG got in contact with me to make arrangements to take the car for repair. I was contacted by them two or three times giving details of when the car was progressing and potential finish date. All arrangements went smoothly and roughly to estimated times."