Address: Unit 12 Level 2, Southampton, SO15 1DE, United Kingdom
Phone: +442380334212
Rating: 4.3
based on 148 reviews.
Price
Pros:
"A quick wait time and excellent tasting food for an affordable price in contrast to other fast food franchises."
"Only reason not a 5 star was that had to go up and ask about getting the milkshake as it had been forgotten, friendly staff were happy to make it no questions asked however."
"The burgers are some of the best I've ever had, the fries portions are huge and the milkshakes thick and delicious."
"The food is cooked freshly each day and it shows. It can be a little bit more expensive but it is definitely worth the cost."
Cons:
"£10 for a cheeseburger? I'm sorry, but I hope this says it all."
"Disappointing. £39 for one adult and one child. Overpriced, poorly serviced sloppy burgers."
"Very expensive food, bacon burger in a bun with little fries in a paper bag cost £13.40."
"Paid over £17 for a double cheeseburger meal. Burger was nothing special. Chips were disgusting."
"What an absolute joke this place is. £50 for 3x cheeseburger, fries and cokes.......£50!!!"
"Stupidly expensive for what you get. The burger was good, but it wasn't good enough to get me to spend that money again."
"Expensive (£37 for two burgers, hot dog large fries and 2 shakes) and nothing special."
"The meal wasn't bad but over £30 for 2 burgers, fries & drinks seems excessive."
Service and Staff
Pros:
"Incredibly friendly and helpful staff."
"Always a nice burger here and love the options you get to personalize your fillings."
"So we all know the food. I wanted to express my gratitude and thanks to Andrew! he was so friendly and supported me as a new customer."
"The staff are very helpful and the food is great, so fresh, costs a bit more but so worth it."
"Absolutely delicious! Never get a small portion of anything here! It's massive!.. Quick!.. Clean!.. Always smiling and peanuts to grab while you wait for your items."
Cons:
"Absolutely rubbish and pathetic staff, extremely rude."
"Disappointing... some of the staff were arguing with customers, and the tables were sticky."
"The food was nice, but definitely not good enough in size and quality that justified the £14 I paid for my meal. Also, the staff were quite rude about ordering customers where to stand."
"Went for a meal Friday night with a couple of friends. Firstly, I would like to say the food was lovely. But the service was a real let down. The gentleman on one of the tills was very rude."
"Shocking the staff behind the till... No masks, the young girl serving kept taking hers off then putting it back on."
"Most of the staff is nice but there's a particular staff member that should really work on his customer service skills and manners."
"The review is not 5 stars because of the price and its loud atmosphere. It is costly here but boy are they good burgers."
"Poor man's Wimpy. No plates, No cutlery and No table service. If I wanted to eat like an animal I'd live at the zoo!"
Food Quality
Pros:
"Yes, it tasted good. Yes, the service was fast."
"Tasty burgers made to order and the fries are gi-normous!!"
"The burger and hotdog was decent, can get it anywhere, but the chips definitely made the whole meal go from decent to great."
"Great restaurant! High quality burgers and lovely staff, will definitely go back when I get a chance."
"Delicious American style burgers and amazing fries."
"Love love love this place! The food is always outstanding, and service is always friendly and extremely helpful."
"I don't visit Five Guys very often but every time I do I'm reminded how good the burgers and hot dogs are."
"The food is pretty pricey but you get authentic American food and atmosphere there fries are really nice but don't go if you have a peanut allergy."
Cons:
"Woeful tasteless burgers, desperation led us here in spite of a previous poor experience, but honestly they were awful, undercooked onion, horribly cheap rolls."
"Paid over £17 for a double cheeseburger meal. Burger was nothing special. Chips were disgusting."
"Someone dressed up as a takeaway driver stole our food! Waited 15 mins and they said our order had been taken."
"Absolutely terrible. The burgers were bland and the cheese tasted like clotted cream."
"Stupidly expensive for what you get. The burger was good, but it wasn't good enough to get me to spend that money again."
"Soo never going to 5 guys again. Absolutely disgraceful price, could get better service at mcdonalds."
"Ordered through deliveroo second time they've missed stuff on my order and don't do anything about except do a refund whilst the rest of the family have what they want I now have to go without, sort it out."
"My chips were thrown into a paper bag with burgers on top, the burgers were really nice but will opt for burger king next time."