Airedale Heifer Reviews Summary

Food Quality

Pros:

• "The quality of food and drink far exceeded the price points."
• "The food was exceptional."
• "The food is great and is served hot and in a timely fashion."
• "The food was lovely. Even took the left overs home it was so nice!"
• "Top quality locally brewed ale and huge portions."
• "The food here is really good, fresh and full of flavour."
• "The food was excellent value for money."

Cons:

• "Slow service and mediocre food."
• "They were very disappointed and surprised with the portion size."
• "Food not that good I got the steak and ale pie and chips the chips were like they were from the night before warmed up."
• "Terrible food, terrible attitude and dingy surrounding."
• "The vegetarian lasagne was very poor, dry and overcooked."
• "Food terribly bland. Soup under seasoned."
• "Food was like roadkill..dry, cracked and served with congealed gravy."

Staff Service

Pros:

• "Staff are very efficient and friendly."
• "All staff were polite, friendly, fully trained on all aspects of the menu and drinks available."
• "The staff were so friendly and helpful, we didn't feel rushed at all with our meals."
• "The staff were all helpful, professional and cheerful."
• "The staff are all very friendly and efficient."
• "Most of all, the staff were helpful and very good humoured."
• "Staff were a fantastic. Thank you Susie for always being great."

Cons:

• "We were concerned about the lack of hand sanitizer, couldn’t find any anywhere and that two of the waitresses were wearing neither masks nor visors."
• "The waitress advised the kitchen was backed up and they had no wooden platters to serve it on."
• "Service was extremely slow - e.g. waiting 25 minutes for the table to be cleared after mains."
• "Appalling wait of 1 hour 10 minutes for starters to arrive on the table all cold."
• "We ordered drinks which took 30 minutes to arrive, not happy at all."
• "Service not good waitress speak to you like a 100 yr old patronising 'have we finished' and manager or head waitress not who she was but rude when queried drinks not ours on our bill."
• "Service was poor on this experience wouldn't visit again."

Ambience & Cleanliness

Pros:

• "Spacious pub with plenty of inside seating and a really nice outdoor seating area."
• "The pub looks fantastic now, lovely beer garden and the food is good."
• "There’s a great beer garden area outside and ample parking to the rear."
• "Inside is open and spacious with enough seating so we weren't all crammed or spread out too far."
• "Airedale Heifer is, in my opinion, one of the best pub/restaurants around."
• "Decor is typically pub style but with some historical features and real fires."
• "The atmosphere was very good."

Cons:

• "It was a very cold evening, but neither of the fires were lit, it is usually really cosy and warm but it was really cold in here that night."
• "Then the stench of stale urine in the male toilets certainly will."
• "The only problem I have... was with the toilets."
• "I don't like dogs in dining rooms, but this seem the norm up in Yorkshire."
• "Lots of kids, which we are fine with, but as many dogs, which we're not fine with when eating."
• "It's also pretty pointless publishing a 17 page Covid risk assessment on your website when you have people moving between table service and bar service."
• "The food wasn't very nice, my chips were hollow and looked like they come from the very bottom of the frying pan, my partners gammon tasted like it had been waiting on a hot plate for hours."