Nardini's Reviews Summary

Service

Pros:

• "The young boy and girl who served us were lovely."
• "Really enjoyed my strawberry tart. Service was good."
• "Very attentive and friendly staff."
• "Service was very good staff are well dressed and well mannered."
• "Great service from friendly staff."
• "After an exhausting day cycling around Great Cumbrae, our rather large school group of 90 students and 6 staff were promptly served with award-winning smiles from the staff."
• "Our waitress was excellent, she was very friendly and took the time to speak to us instead of rushing through the usual script."

Cons:

• "Came here with friends from Edinburgh as we had bigged up how good the ice cream was... only to find a hair in the ice cream."
• "Absolutely disgraceful service (if you can even call it service) met by an incredibly rude so-called manager."
• "Didn’t feel warmly welcomed either, service was a bit chilly."
• "Service poor, it took 3 attempts to get a glass, which wasn't dirty! Lipstick on one."
• "The service was good but the reason for 2 stars is because my daughter and I booked over the phone for a full legs wax and half legs wax and when we paid we were charged £5 each over the price on their card price list and their website."
• "Really disappointed with our visit this evening."
• "Poor customer service won’t ever be back. Stay clear if you want a positive experience."

Food Quality

Pros:

• "Fabulous late lunch at the cafe, fish n chips, baked potatoes were tasty."
• "Their sundaes are delicious and packed with flavour without being sickly."
• "Although the fish and chips are excellent."
• "Best fish tea the 4 if us have ever tasted."
• "Went for chocolate and the smarty ice cream, delicious and good portions."
• "Phenomenal battered fish and chips, and the breaded sea bass was fantastic."
• "The ice cream sundaes are incredible, they are luxury delicious."

Cons:

• "The salads were limp, not very varied and some leaves were wilting at the edges."
• "Ordered scampi which was absolutely tasteless partner had fish which was just OK."
• "The batter on the battered fish was flat not freshly battered and you could taste it was not freshly battered."
• "Unfortunately the worst ice cream I've ever eaten. Watery, too sweet and almost no vanilla flavour."
• "We were served our ice cream, which was not the best, lots of very strong bitter tasting syrup at the bottom."
• "We’ve ordered fish and chips as usually was perfect, this time all three was inedible, overcooked, greasy and rock solid."
• "The ice cream must have been made with rancid butter as it had a really foul aftertaste."

Ambiance and Cleanliness

Pros:

• "Social distancing good."
• "Nardini's is world famous gastronomical, I scream for Ice cream lovers heaven."
• "The cleanliness of the establishment, the appearance of everything inside, the ice cream choices and the other dessert choices got my eyes, the eagerness to be of service to the customers from their employees, and the choices on the menus was amazing."
• "The building is 1930s Art Deco outside and inside and well worth visiting for this reason alone."
• "During our visit a live piano was present. it provided nice unobtrusive background music."
• "All served in a superb art deco building with resident pianist."
• "Very clean inside."

Cons:

• "Unfortunately it is now like a diner. Building still beautiful but noisy with background music which Is unnecessary."
• "Carpet filthy."
• "The floor where the carpet is was filthy and tables and chairs need replacing."
• "Every bit of crockery was chipped or cracked and the carpets were a mess."
• "Food wasn't great. Service was super slow even though we got there at 2:30PM so it was past the lunchtime rush."
• "They are dirty, smelly and definitely need a major upgrade."
• "But today my Cod Fish supper was off and the restaurant looks really tired!"

Value for Money

Pros:

• "You now have to book before you go which in my opinion is good."
• "Food is really very good and in our opinion quite good value for money."
• "Prices very reasonable."
• "The portions are generous an value for money."
• "All I can say is great food and great service and value for money."
• "Fantastic, friendly staff, and great food."
• "Always great food and friendly staff."

Cons:

• "With two soft drinks, the £35.00 bill seemed a little higher than normal."
• "Smaller portion, higher prices and a service charge equals 2 unhappy diners who won't be returning."
• "We recieved our bill which was very high for what we got noticed they added extra on as the children's ice creams."
• "Quite expensive as well for what it is."
• "Quite expensive for what we got."
• "Expensive for what we got compared to other ice cream parlours in the area but would recommend if you want a treat."
• "Was a bit sneaky adding on the 10% surcharge to the bill without any notification that this is the norm."

Staff Attitude

Pros:

• "The staff are attentive and focused towards your needs, with fast and efficient service."
• "The staff were very friendly and the service was quick."
• "The young ladies behind the counter were lovely, and the ice cream was excellent."
• "Lovely staff gave friendly and efficient service to our large party who took up 2 of the longest tables in the cafe."
• "Staff all friendly and service reasonably quick considering how busy they always seem to be."
• "Fantastic friendly waitress service from the younger less cynical staff."
• "Staff well trained and very helpful."

Cons:

• "The girl who took us to our table was rather abrupt."
• "Every single staff member (other than the girl on the ice cream desk) were extremely rude."
• "Front of house ‘gentleman’ was not welcoming especially towards children."
• "Rude unhelpful staff that don't give two hoots as the service change regardless."
• "Very rude, when ask if I could have another ice cream flavour from take out bit."
• "First time in Nardini’s... Was greeted by possibly the rudest restaurant greeter/manager I’ve encountered."
• "Absolute shambles of a place. Extremely rude manager and waitresses."