Mary's Milk Bar Reviews Summary

Staff and Service

Pros:

• "Shop workers are so friendly."
• "The staff are always super polite and make the ice cream fresh daily so the flavours are always changing."
• "Friendly, Attentive, and patient staff."
• "The staff at the counter were so friendly and accommodating to the questions I had about the flavours."
• "Very friendly staff and she gave me detailed recommendations on ice cream."
• "Great staff for being work-efficient as the line moves fast."
• "Staff were super lovely and were happy to give recommendations of flavours and offered exceptional service with a smile."

Cons:

• "Veryyyy overrated!! Below average ice cream, overpriced, very long wait, and rude staff."
• "The staff were very unfriendly. They had been busy chatting between themselves and they made me feel as if I had disturbed them."
• "The ice cream was good, however the customer service was poor. The lady serving me was very reluctant to let me sample a flavour prior to buying, which is routine practice elsewhere."
• "When I eventually got in I understood that the reason for the one hour long queue is not the best ice cream in town, but the most inefficient shop I've ever seen."
• "One downside is that they only offer one free taster of ice cream. When I asked for another, they refused in a rather impolite manner."
• "I went to this shop on the recommendation of a friend... Very unwelcoming and not a nice experience."

Ice Cream Quality

Pros:

• "Amazing ice cream!"
• "Delicious, creamy and exciting ice creams and sorbets."
• "THE best ice cream not only in Edinburgh, but ever! Classic flavour combos with some weird and wonderful ones too which always turn out to be STUNNING!"
• "The chestnut and whiskey flavor was absolutely fantastic!"
• "Freshly made each morning, you can really taste the quality in these creamy ice creams!"
• "The ice cream was the best I’ve ever had; I tried all of them and even the weird flavors were mind-blowing."
• "Mary’s Milk Bar serves incredibly unique flavours of ice cream that are so so delicious!"

Cons:

• "Veryyyy overrated!! I don’t understand the hype around this place."
• "The dark chocolate was more like milk chocolate."
• "Ricotta and coffee syrup - tasted like a good milk ice cream. Couldn't really taste the ricotta or coffee syrup."
• "The peach basil SORBET was a gummy icecream texture not sorbet and had 0 peach flavour only strong basil."
• "The passion fruit ice cream tasted very milky and nothing like passion fruit."
• "The icecream is ok, a bit bland, very similar flavour to McDonald’s."
• "Matcha and white choc - too mild flavor of Matcha. Could have been less sweet."

Value and Pricing

Pros:

• "They do only 8-10 ice creams a day as they are all freshly made each morning. £2.50 for a scoop and £3.50 for 2 scoops makes it student friendly."
• "And prices are quite reasonable!"
• "£3.50 for two scoops in a lovely waffle cone, I had honey and the chocolate orange flavour. Delicious."
• "The price for the quantity is very good."
• "Prices are very reasonable for the quality and quantity provided (£3.50 for 2 scoops is perfect for 1 person or to share)."
• "Price: reasonable, one scoop is £2.5, two is £3.5, and three is £4.5."
• "The price is, surprisingly, very reasonable."

Cons:

• "I got a salted caramel milkshake on Saturday and was disappointed unfortunately... For £4.50 I really regretted even buying it, to be honest!"
• "The ice cream itself was a good size and a quality product. A wee bit pricey, however, that's to be expected in the centre of Edinburgh."
• "Portions are decent but a little bit expensive."
• "Over rated! I tried it today, it did not taste as good as what I imagined by reading from the reviews. The ice cream had little flavor and was dense."
• "For the 30 minute wait, I didn't think it was worth the hype. Have had better but still quite good."

Shop Atmosphere and Location

Pros:

• "A cute interior."
• "Cute and photogenic."
• "They have a really nice shop."
• "The shop was cute."
• "Excellent location to top it off and a beautiful looking storefront and interior."
• "A small shop in the Grass Market area of Edinburgh. It has a fantastic view of the Castle."
• "Right on Grassmarket, it is very central and worth a visit."

Cons:

• "There was a large queue (because it's a small shop and also very popular) but definitely worth the wait."
• "It’s a tiny shop in the heart of Edinburgh."
• "Small cute gelato shop in Grassmarket."
• "Seating inside is limited and can be quite cramped."
• "Unfortunately no sit in anymore with covid."
• "There are no tables to eat inside."
• "Please note that it is not possible to sit on-site."

Experience and Expectations

Pros:

• "There is nothing you can dislike about everything that is Mary's milk bar."
• "There is always a wonderful selection of iced treats for you."
• "The queue was long but so worth it!"
• "But if you come at a busy time, prepare to stand in line - and it's SO worth it in the end."
• "The line was really long, but we didn't have anywhere we needed to be so it was worth it for us."
• "We were skeptical. It totally.exceeded our expectations."
• "Well worth the wait!"

Cons:

• "Veryyyy overrated!! I don’t understand the hype around this place. Will not be back for sure. Spare yourself the wait and disappointment and go to somewhere else."
• "I think this place is popular because there are almost no ice cream shops in Edinburgh, but i dont believe its worth the queue."
• "I waited 30 mins for the worst icecream I’ve had !!"
• "The queue to the shop is long enough to make you wait at least 30minutes during a sunny busy day."
• "It was ok but wasn't worth waiting in the queue for."
• "Overhyped place."
• "Went a few yrs back, took forever to get there but made it a point too. After IG showing all these quirky flavours and when we got there as a family it was basic flavours. Was so disappointing and miss leading."