Loop & Scoop Reviews Summary

Churros Quality

Pros:

• "Me and my friend went to this place to enjoy their churros. It is delicious."
• "Delicious churros. Warm, crispy on the outside and soft inside."
• "The churros here are sensational. The perfect way to indulge after a good meal."
• "I was pleasantly surprised to be served freshly fried churros that was nice and crunchy on the outside and chewy on the inside."
• "The churros were warm, crunchy, and fluffy on the inside, and stayed crispy for quite a while when we savoured them."
• "The Churros were delicious and crispy on outside whilst soft and chewy on the inside. Worth the wait."
• "Churros were tasty with plenty of variety at reasonable prices."
• "Always get the filled churros when we go. It was the Nutella. Always crispy on the outside and gooey chocolately on the inside."

Cons:

• "But the churros was cold and literally crunchy, as if it was forgotten from yesterday and they didn’t even bother to heat it up."
• "Super disappointed tonight, ordered at 8:22pm waited 44 minutes to find out our filled churros were forgotten about."
• "Churros take an eternity to get done and then come oily and not fully cooked in the centre."
• "The icecream was nice, however the churros were raw in the middle, soggy with oil and cold."
• "I've heard very positive opinions about this place from my friends but when I finally got the chance to try their food, the churros were unpleasantly salty."
• "The churros I'm not too sure about as I have been to Chocolateria San Gines in Madrid... their churros cannot be compared!"
• "If I could give no starts I would, staff where very slow took 20-25 minutes to get served, it was fairly busy but not that busy to take so long. When I got my order found that they where all half cooked as in the outside of the churro was slightly crunchy but the inside was totally raw."
• "I ordered churros on a Sunday night. Half the churros were burned, and all the churros had an old feel to them, either because they were left out, or because they were fried in old oil, or both."

Service and Staff

Pros:

• "The waiter was very friendly and helpful."
• "Service is usually great and it’s always clean and tidy."
• "Staff were very pleasant to deal with but there should better process in place to prevent unnecessary long wait times."
• "Absolutely beautiful product and attentive staff that were able to deal with a busy shop in a kind and efficient way."
• "Staff is extremely friendly and hats off to that."
• "Staff always friendly, order always fresh and really tasty- lots of various flavours of ice cream to choose from."
• "Staff very friendly and helpful too!"
• "Staff are very friendly and make an effort to check for food allergies which isn't common in my experience."

Cons:

• "Very disappointed and won’t come back."
• "I usually order through just eat but this evening decided to pop into the shop for the first time. As always icecream was delicious but staff member who served me was not friendly in the slightest."
• "Terrible order management, orders taking over half an hour to get served, even if the item is already made like cans of drinks."
• "I waited 45 minutes to get my order which was totally wrong. Initially they forgot my order and ended up retaking it after about twenty minutes of me standing there."
• "I asked to try the Parma Violets ice-cream and Shelly, who was serving me couldn't have shown more rudeness if she tried!"
• "The service was great and the food was amazing.I'm not giving five stars as the upstairs room had a public bathroom odour which made it uncomfortable to sit in."
• "Phoned to complain about delivery it was still siting in the shop 2 hours after ordering the blamed it on a 12 year old girl and then when I finally got here stone cold churros and melted ice cream gave the me food poisoning"
• "Visited this place on Tuesday last week and it was queued out with one one staff serving at the counter and the other having a good mess about and chatting away whilst we waiting 45mins to get served."