Alandas Gelato Reviews Summary

Ice Cream Quality

Pros:

• "The taste was nice, and the chocolate sauce on the cone added a nice touch."
• "It is creamy and milky. Along with that the flavours are quite dominant and mix well with each other to create a wonderful mixture of flavours."
• "The ice cream itself convinces in every respect, the taste is excellent and the consistency great."
• "I bought a single scoop of pistachio in a cone and it was delicious! Very creamy."
• "The ice-creams I had were very tasty."
• "surprisiny good and not too sweet! not quite like in Italy but definitely worth coming back again and again!"
• "Chocolate dipped cone was amazing! Lovely but of chocolate at the bottom once I'd finished the ice cream, which was perfect."
• "The ice cream is delicious."

Cons:

• "The ice cream is ok. Nothing special - neither is the serving large."
• "I was expecting a creamy and tasty ice cream that triggers all your senses, but was just a random ice cream experience, sweet, not creamy."
• "Vegan chocolate ice cream mediocre. Rum and raisin ice cream used far too much rum essence and nary a raisin to be seen except as decor ontop of the punnet."
• "The use cream is not as nice as Sr luca and more expensive and the size of the scoop is smaller than St luca."
• "Texture was odd...some ice crystals and oiliness that coated the mouth."
• "The gelato looks amazing and there is a huge selection of different flavours. However, when I informed staff of my peanut allergy they strongly recommended me not to have any of the ice creams for cross-contamination reasons."
• "The gelato is absolutely tasteless. I had the Nutella one and it just tasted like cream."
• "Was expecting more to be honest.. there was a long queue which we didn't mind, but the ice cream was mediocre."

Customer Service

Pros:

• "Fast service, friendly staff in a lovely, stylish shop."
• "The ice cream itself convinces in every respect, the taste is excellent and the consistency great."
• "I bought a single scoop of pistachio in a cone and it was delicious! Very creamy and I enjoyed chatting to the three staff members who served me (Lennon, Lauren, Isabel), they were lovely."
• "The shop is really pretty, the crew is nice. They have a lot of flavors as well."
• "Wow that was the first tine I saw this place crazy lines and people attract to know what is this place and never walk away without tasting least one time. Loved it tasty and very friendly. happy customer."
• "Although quite expensive, these ice creams are amazing! They have a good variety of flavours and they are well made. We got Scottish Strawberries and Ferrero Rocher, both very nice! Must mention that the people working there were all super nice and had s lovely chat with them. Would recommend!! :)"
• "I had never been before but was recommended by a friend who is a regular there. Lovely store, first of all. Very clean, clearly the owners have high standards for their presentation. All of the staff were also incredibly nice, really chatty and, most importantly, the Gelato was delicious! Couldn't recommend highly enough."
• "Heaven for all gelato lovers! So many amazing flavours to choose from, from classic to quirky. The girls behind the counter were all great, offering fantastic customer service with a big smile on their faces (especially the little Italian lady, who had to use a stool to reach to the ice cream at the front; what a pocket rocket she is!). Long opening hours are a huge advantage, as we all know it’s never too late for ice cream. Highly recommended!"

Cons:

• "Service is appalling."
• "The staff was racist. It was very windy outside while we were in the store. My friend and I tried to finish our ice cream in the store, but were kicked out by the staff for a very lame reason. But we clearly saw that the two white girls before us left after finishing their food in the store!!!"
• "Very selfish staff working there! They supposed to be open by 10am and I was there 10:35 the door still locked and I knocked the window to ask her when you guys open she just ignored us!"
• "The shop looked great but the experience was soured by the poor attitude of the staff rudely speaking to everyone entering \"through the wrong\"."
• "Worst customer service ever. Unfriendly staff, rude and impatient staff that are not interested in the customers."
• "The ice cream is excellent, however, the customer service was poor. I arrived at 9.50pm being aware that the shop closes at 10pm. We were instantly asked what we would like, I asked politely for 1 min to decide as we were 3 and I was translating for my company. The girl with the glasses quite rudely said “ “We close in 5 mins”."
• "Poor service, mum and I got a much smaller portion size than many others who were in the queue in front of us. When challenged, we were blanked by the server."
• "Staff was great, except for one woman in particular who yelled at me in front of everyone and was so rude that I couldn’t believe it. I believe she was a supervisor/manager."

Price and Portion Size

Pros:

• "Fast service, friendly staff in a lovely, stylish shop. So many flavours and options at a decent price."
• "The ice-creams are quite expensive but in my opinion it’s worth it."
• "surprisiny good and not too sweet! not quite like in Italy but definitely worth coming back again and again! probably better value for money to just get large with 3 flavors and share."
• "Although quite expensive, these ice creams are amazing! They have a good variety of flavours and they are well made."
• "The ice cream is delicious."
• "The gelati here ain't bad, but not really worth the £4 they're asking for a tiny cone."
• "WOW the ice cream from this shop is amazing. I have been a regular during lunch he Festival."
• "The ice cream, shop & service all get a 5* review from us. As far as ice cream goes, this is absolutely one of the best we have tried."

Cons:

• "Spending £6:30 for what felt like a meager amount of ice cream left a bitter taste in my mouth."
• "Disappointing experience. 4£ for a single scoop and the ice cream is ok."
• "Tried This place for the first time and the ice cream was good. Disappointed that they don't offer taster like every other ice cream parlour on the planet. Premium price poor service."
• "I used to like a lot this pace a lot, but now they have gone to ups for the ice cream."
• "The shop is really pretty, the crew is nice. They have a lot of flavors as well. I was especially happy with the double espresso flavor!"
• "There is always a queue forming outside the store. There is a chart of what flavours are available and then the choice is made. The ice cream I chose was raspberry ripple and it was wonderful!"
• "The gelato looks amazing and there is a huge selection of different flavours. However, when I informed staff of my peanut allergy they strongly recommended me not to have any of the ice creams for cross-contamination reasons."
• "Zero gluten free options - the staff member told me that there were some options that didn't contain gluten but there was a high risk of contamination."