Address: 230 London Rd, Leicester, LE2 1RH, United Kingdom
Phone: +441164647100
Rating: 4.8
based on 330 reviews.
Customer Service
Pros:
"Kenny Ashton helped me to find my new car and he made the experience so much easier for me."
"Kenny was brilliant and very patient, from the start to the delivery of my car."
"Kenny has been amazing from start to finish in the process of getting a car, always on the end of the phone for any questions."
"Very professional, answered every question I had nothing was too much trouble."
"The team are extremely professional, knowledgeable and friendly."
"Liam Essex is particular was brilliant at understanding what I wanted and processing everything timely and thoroughly."
"We dealt mainly with Kenny who was very knowledgeable and delivered what he promised."
Cons:
"I reported KIA headoffice, Tony said someone will call from dealer. No response so after few weeks wait, I chased up again and was transferred to Ellis, service advisor, and he assured me manager will get back but no one has."
"Double check everything don't just rely on them."
"On my 1st mot+ service I was ask to pay towards parts which were covered under my plan but still Holly try to charge me."
"They were very harsh on my MOT, certain things they failed such as Power steering leakage where there was a loose bolt, only required a new bolt, which another service provider had spotted, TMS Kia failed and were suggesting I buy a new power steering rack when I didn't require a new one."
"It is impossible to get a hold of Holly. She made me an offer through Carwow 3 days ago, and since then, I have called her more than 10 times and messaged her, but she never returns the calls."
"The only message I received from her after a long time is that she will create the quote and send it to me asap, but that never happened."
"I've enquired about a test drive with the Kia Stinger through carwow, and I've received a prompt reply, followed by a written confirmation for the test drive for the next day... only to find out my test drive would not take place due to overbooking."
Product Quality
Pros:
"The quality of KIA vehicles has improved so much that I would say in many ways they are on par with Audi."
"I’ve had Kia’s for many years because the service has always been great and because of the peace of mind of having a 7 year warranty."
"The Sportage itself is amazing, so comfortable and an incredibly smooth ride."
"I'm loving my new Picanto."
"So very pleased with my new Kia Sportage. Kenny was brilliant today with me very patient."
"Absolutely love my car."
"We have always received great service and Kenny was a massive reason why we continued with Kia."
Cons:
"The only real negative was the presentation of the car at handover, it looked great but once we got it home we saw it covered in a greasy substance to hide blemishes."
"The problem with my 72 reg Kia Sportage is that the driver seat stopped moving forward/backwards with doors opening."
"Very disappointed with the 3 year service plan that I was sold by them."
"KIA use to be a good car and wanted to stay with KIA but Leicester TMS has made me realise if car or dealer service are no good then that new car is not worth the money."
"I trusted them blindly and got bitten twice, this was my 1st experience with big dealer."
"Unprofessional, no regards for my business and time! My advice is AVOID - have a look at the other test drive booking experiences before setting off."
"I won't be going to them any longer. Highly not recommended and absolute rip-off."
Customer Experience
Pros:
"The whole experience from start to finish was excellent with no pressure selling and I would highly recommend."
"Didn’t feel pressured excellent service would definitely recommend TMS Leicester."
"I had an excellent experience purchasing my Kia Sportage with Sandicliffe Kia Leicester."
"First class service. Everything progressed very smoothly and Kenny did a great job."