Address: Romsey Rd, Ower, Romsey SO51 6ZJ, United Kingdom
Phone: +442380814333
Rating: 3.6
based on 388 reviews.
Food Quality
Pros:
"The food was cheap and cheerful, and the mixed grill was absolutely amazing and great value for money."
"Food is amazing, totally recommend the nachos for starters. Steak was cooked how medium rare should be."
"All five meals were well cooked and very tasty."
"The Vimto burger, stunning and would highly recommend this very different burger."
"The food was good though, so will go back another time."
"The food we ordered along with the 'Monsoon kiss' mocktail was good."
"The food is what you expect from a hungry horse, but the wait was over an hour and it wasn't full by any stretch."
"The food came super quick and easy piping hot."
Cons:
"But out of the 14 meals we had, 8 had roasts, the beef was so dry, no-one could eat it, it sort of spoiled the birthday."
"Food was pre cooked, cold and tasteless. Potatoes in its jacket was still frozen, waffles were cold, chicken was dry, and overcooked."
"The food was bland and pretty much dumped on the table. Desserts were missing items and advertised as something they definitely aren't."
"Dinner was not great. Food was cold. Pudding was good as they had to change mine. Short staffed but staff that are on did well."
"The menu is so big and assorted, I doubt anything fresh goes through the kitchen."
"The food was average, my meal didn't come as it should have but was still nice."
"Poor service on arrival - shown to a table with no menus. Went to order food and drink. They didn’t have a lot of things on their menu."
"Food was fairly average, steak was poor quality and way overcooked."
Service
Pros:
"The pub and restaurant were clean and well kept and the staff friendly and helpful."
"Staff couldn’t be any better, helpful and always smiling."
"The lady who was behind the bar making drinks, taking orders and also running food was exceptional, calm and extremely pleasant."
"Also hats off to Chloe for being very helpful and informative."
"Special thanks to Christine, Leanne and James for the very warm welcome we all received on a very cold evening."
"Despite it being busy the staff were excellent. Lisa and Alex R behind the bar were quick and helpful throughout the whole night."
"Visited on Sunday 7th January 2024 with my partner and our baby. Due to staff sickness it was bookings only but the team got us a table as we are regulars."
"My family did a surprise birthday treat for me on my 65th, as we have been here many times. Service was good, staff brilliant."
Cons:
"I'd have given The Vine 5 stars but sadly the service wasn't up to scratch. There was just one lady having to cope with the bar, taking food orders and serving the food."
"Nice meal, but so slow service. No tables are cleared we were there for 2 hours but not one table was cleaned."
"The place seems a little tired, and they were short staffed. Only one person on the bar, taking drinks and food orders so people were waiting a while."
"Food was pre cooked, cold and tasteless. Waited 45 minutes for our sweet waitress and have no manners at all."
"Waited 45 minutes for a burger after being told there was a 20-30 minute wait on food maximum."
"Unfortunately we didn't bother having anything to eat here. Almost 5 minutes late opening up, only to be told that the chef hadn't arrived, so would be at least half an hour."
"Booked table, only to be turned away and told to come back four hours later, as they were short staffed in kitchen."
"The food was fine and the price reasonable, but unfortunately the service was poor."
Ambiance and Cleanliness
Pros:
"Access is very easy to move around. Especially if you are in a wheelchair/disability unit."
"Everywhere is clean and organized."
"A great pub for food and drinks."
"Can never fault this place. Highly recommend!"
"Such a lovely pub to visit. Yummy food, a cheerful Christmassy atmosphere and great music."
"A nice place with a good and lively ambience."
"The pub retains its local favour and the staff there are very attentive and super friendly."
"A nice pub in a picturesque location next to the Premier Inn."
Cons:
"The place seems a little tired, and they were short staffed."
"Place looks like it needs a refurb, it's tired and tatty looking."
"One of the worst places I have ever eaten. Some of the staff were rude and abrupt. The tables were grimey and sticky."
"It was the selfishness of other diners that ruined the occasion."
"The food was fine and the price reasonable, but unfortunately the service was poor."
"Service was overly nice to begin with (short, blonde haired girl, hostess) however this changed when she was asked about missing meals."
"I would understand more if I approached her unacceptably but my only agenda was to politely ask for the remainder of our food."
"The attitude of the bar staff was so appalling, I understand that they had been through a tough Bank Holiday shift but we were customers and just treated unbelievably, it felt like it was for a prank TV show or something."