Europcar London Victoria Reviews Summary

Customer Service

Pros:

• "Thanks to the lady behind the counter Maria, who was extremely polite and helpful, we had a very pleasant experience."
• "Excellent customer service - the team were really helpful with the processing of the paperwork and accepting the car back a little later than the return time due to heavy traffic around Marble Arch."
• "The staff here were exceptionally helpful, going out of their way to prepare the exact car I wanted."
• "Fantastic service. Professional, polite, helpful staff."
• "Great customer service. After leaving my purse in the car, one of the staff managed to find me several streets away to give it back."
• "Callum on reservations and all of the staff at Victoria have all been excellent."
• "Mariam offered some incredibly fantastic customer service!"

Cons:

• "Made us wait for ages after they had made a mistake on the contract."
• "Very poor experience. My partner booked a car for a day trip and it took us more than one hour to get it."
• "Very bad service. Staff turned up half an hour late meaning that people are waiting around for a car for over 2 hours."
• "Painfully slow and inefficient check in process, you queue for 40 min as it takes up to 20 to check in each customer."
• "One of the Customer service staff has a stinking attitude and shouldn't be working there."
• "Absolutely the worse customer service I have ever experienced."
• "Worst experience ever. No communication, loads of people waiting for cars."

Vehicle Condition

Pros:

• "The car was exactly what I ordered."
• "The car was new and clean and I got good supply to solve all problems."
• "Car was fine, clean, good runner etc."
• "The car itself, though, was in excellent condition."
• "Fantastic car (E-class Mercedes)."
• "The vehicle I rented was clean and great to drive."
• "I received a new blue car, which was pulled from the garage and brought to the door for me."

Cons:

• "upon checked in, prepaid car was not available, then being suggested to pay extra to secure two class up car."
• "The car I was given was disappointing and not really roadworthy."
• "Eventually found out that the convertible was not properly functional."
• "Unfortunately the car STANK of chemical deodorant for 2 of the 3 days we had it."
• "Provided an unsafe car. Low tyre tread resulted in a blow out on a motorway."
• "However, it was dirty. Sunroof had bird feces and there was an empty orange juice bottle in the glove box."
• "The Vehicle provided to me was having a damaged tyre which disturbed me too much."

Pricing and Charges

Pros:

• "He gave me a new quote, which was very reasonably priced."
• "Good service. Reasonable prices."
• "Pricing is excellent on vehicle."
• "Staff were friendly, gave us a discounted rate when we realised we had so many bags that we needed a larger car."
• "Tony was friendly, helpful and gave us a great deal for upgrading to a Mercedes."

Cons:

• "I got a shock when the total upgrade was 360£!!"
• "Appalling. Never use this firm - they took £525 off of our credit card for no reason."
• "We have been charged for damage that we didn't do."
• "They tried to charge me for damage which did not exist when I returned the car."
• "AVOID EUROPCAR AT ALL COSTS! it may look like you will be saving money on your rental, but this place is running a scam on their customers."
• "These guys will charge you for petrol whether you fill the car or not."
• "Charged me an extra £85 for fuel for 27 litres."