SIXT Car Hire - London Victoria Reviews Summary

Customer Service

Pros:

• "Excellent customer service. The lady that dealt with my booking could not have been more helpful."
• "Very friendly and helpful service."
• "Mohammed and Aman provided me by far the best service I have ever received."
• "I continue to be extremely impressed with the exceptional service provided by the staff from Victoria."
• "The staff were friendly and relaxed and everything else to do with Sixt was very good."
• "Staff were extremely helpful."
• "The manager of the station was very kind and helpful went with the us to the car comparing the condition of the car with what was written in the agreement."

Cons:

• "Agent at Victoria is a racist. Rude and smug, no customer service skills whatsoever, speaks down to me."
• "On returning the car, there were attempts to blame us for damage we did not cause."
• "Terrible experience. The car arrived significantly later than the scheduled delivery time."
• "Very unreasonable folks at Sixth."
• "Couldn’t be more frustrated with SIXT."
• "After the rental period Sixt repeatedly put through additional charges to my credit card without notification."
• "Unfortunately the good experience we had with the hire car itself was overshadowed by terrible customer service."

Vehicle Condition

Pros:

• "The car was clean inside and outside and the same agreed upon car."
• "We rented a Peugeot 308 or equivalent and ended up with an Audi A1."
• "The car was great, pretty new, clean, and drove like a dream."
• "Car was a new A-Class Mercedes with Eco Drive which was superb, and there were no issues with it at all."
• "The vehicle is maintained to a high standard."
• "The car was clean and drove great."
• "Car was okay, but they charged me for late return."

Cons:

• "One of the cars I rented was very damaged and had 3/4 of a tank, they promised to refund me for that but they never did."
• "A terrible experience from start to finish. No staff available on collection, the vehicle had not been cleaned, and the fuel tank not full."
• "So I had this BMW 530e for a week, I wasn’t happy with the terrible fuel consumption."
• "Don’t get me wrong, the car is beautiful but I wasn’t happy with the terrible fuel consumption and that the branch didn’t even explain to me how and when to charge it?"
• "Poor service - our pick up was delayed by an hour as they had the wrong car."
• "It was the worst car rental office I've ever rented a car."
• "So far I can only give the lowest score possible. We rent the car yesterday and it cannot move anymore this afternoon because of needing to add some liquid (Top up adBlue) for the diesel engine."

Booking and Rental Process

Pros:

• "The entire process from pick up to drop off was super simple, straightforward, and quick."
• "As we upgraded to a Sat Nav online we were able to get a free upgrade."
• "One Of the Best Experiences of renting a Car here in London, Was Assisted by Mohammad who was at the counter while I went to pick up the car he explained me everything well and also helped me with my Requirements."
• "The booking process was a breeze, with a user-friendly website that made it easy to choose the perfect vehicle for my needs."
• "The whole process was super easy and we were on the road in less than 30mins."
• "Great car, easy pick up and drop off."
• "Excellent and convenient website for ordering."

Cons:

• "Returning the car was even worse - kiosk at Victoria had no one there (before 5pm on Saturday) so was unable to return the car!!"
• "They failed to tell us to pay the congestion fee required, so we resulted in a £120 fine."
• "Waited 90 mins (after the agreed pickup time) for my car to be ready due to their cleaning equipment being faulty."
• "Booked an SUV for a 2 week holiday in Germany. Confirmed the booking on the morning of pickup only to be told that there was a problem when we arrived to pick up the car."
• "I was not able to extend my rental over the phone or electronically so I had to drive back to the actual location at Victoria Station."
• "Made my booking online but when I turned up to pick up the car as scheduled there was no one there. No way to contact anyone. Forced to make alternative plans."
• "We book a car and got confirmation that booking is successful. 30 mins before pickup time, they called me and said no cars available."